John Guzman
Pearland
Summary
Dedicated professional specializing in MEP design and customer relationship management. Expertise in resolving complaints and enhancing customer satisfaction through effective communication and leadership. Experienced Assistant Manager skilled in team leadership and training staff to improve service performance, with a strong background in task completion and equipment operation.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant Manager
Italianos
Pearland
03.2024 - Current
- Resolved customer complaints with empathy and effective communication, strengthening customer loyalty.
- Provided exceptional customer service to ensure high levels of customer satisfaction.
- Trained team members on customer service policies and procedures, improving service consistency.
- Led team engagement initiatives that supported cross-functional departments in meeting objectives.
MEP Design Engineer
Modernitive Group
Houston
02.2024 - Current
- Created detailed MEP design plans for residential and commercial projects.
- Collaborated with architects to integrate MEP systems into overall building designs.
- Reviewed project specifications for compliance with relevant codes and standards.
- Utilized AutoCAD and Revit for effective drafting and modeling of MEP layouts.
- Participated in project meetings to discuss progress and address design challenges.
Bartender
Italianos
Pearland
01.2024 - Current
- Crafted classic cocktails and Italian specialties to meet diverse customer preferences, enhancing overall satisfaction.
- Maintained cleanliness and organization of bar area and equipment, contributing to a welcoming environment.
- Processed payments and managed cash register transactions efficiently.
- Guided customers in selecting wines and beverages, elevating their meal experience through personalized recommendations.
- Welcomed customers and delivered exceptional service throughout their visit.
- Operated cash register and point of sale (POS) system, ensuring accurate change for cash transactions.
- Prepared cocktails according to established bar recipes and served wine, draft, and bottled beer.
- Maintained proper sanitation standards for glassware, utensils, and equipment.
Server
Italianos
Pearland
03.2023 - 2024
- Processed food and beverage orders accurately and efficiently.
- Trained new servers on restaurant procedures and menu items, enhancing team readiness.
- Resolved customer inquiries and issues promptly and professionally, improving satisfaction.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Greeted customers, answered questions, and recommended specials to increase sales.
Line Cook
Poke Xpress
Pearland
2022 - 01.2024
- Prepared fresh ingredients for poke bowls and sushi rolls.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed inventory and restocked supplies to maintain efficient kitchen operations.
- Adhered to food safety guidelines, ensuring high product quality and compliance.
Education
Associate of Applied Science - Civil Engineering
Houston Community College
Houston, TX05-2025
Skills
- MEP design
- Electrical design
- HVAC systems
- Plumbing design
- Mechanical design
- AutoCAD drafting
- Revit modeling
- Project specifications
- Stakeholder engagement
- Collaboration techniques
- Time management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Food Handler certification
Timeline
Assistant Manager
Italianos
03.2024 - Current
MEP Design Engineer
Modernitive Group
02.2024 - Current
Bartender
Italianos
01.2024 - Current
Server
Italianos
03.2023 - 2024
Line Cook
Poke Xpress
2022 - 01.2024
Associate of Applied Science - Civil Engineering
Houston Community College