JOHN HAGERMANN

• Trained new team members on site policies and procedures.
• Led efforts in securing necessary permits/licenses required for site development or modification activities.
• Contributed to the successful execution of complex projects by applying technical expertise in site planning, design, construction, and maintenance processes.
• Increased client satisfaction by providing timely updates and addressing concerns efficiently.
• Built and established relationships with staff and vendors.
• Fostered a positive learning atmosphere by encouraging visitors to ask questions during interpretive programs.
• Received consistent positive feedback from visitors regarding interpretive program quality, indicating high levels of engagement throughout tours or exhibits.
• Assisted in training new interpreters, providing guidance on effective presentation techniques and historical knowledge.
• Contributed to the planning and execution of special events at the historical site, attracting new visitors and generating increased revenue.
• Collaborated with fellow interpreters, sharing knowledge and expertise to improve overall performance and visitor satisfaction.
• Enhanced visitor experience by creating engaging and informative historical presentations.
• Successfully managed a team of volunteer interpreters, ensuring the highest levels of performance and professionalism.
• Coordinated with educators to develop curriculum-aligned programs for school groups visiting the historic site.
• Developed interactive activities for visitors to better understand the historical context of the site.
• Educated groups about key events in history and current preservation strategies with polished presentations.
• Participated in ongoing professional development opportunities, continuously updating skills and knowledge in the field of interpretation.
• Led hands-on workshops that allowed participants to engage directly with historically relevant crafts or trades.
• Conducted thorough research on historical events, ensuring accuracy and relevancy in all presentations and exhibits.
• Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
• Managed inventory of supplies necessary for daily operations, maintaining adequate stock levels to avoid disruptions in programming or guest experience.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Maintained records and logs of work performed and materials and equipment used.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
• Assisted with regular maintenance of firefighting equipment.
• Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
• Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
• Participated in community outreach programs to raise awareness of fire prevention and safety measures.
• Assisted in prevention of fires through public education programs.

• Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Responded to emergency calls and provided medical assistance to injured individuals.
• Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
• Operated hoses, pumps, ladders and other firefighting equipment.
• Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
• Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
• Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
• Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
• Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
• Managed daily operations for a smooth-running station, ensuring appropriate staffing levels and resource allocation.
• Resolved personnel issues effectively, fostering a positive work environment conducive to teamwork and high morale.
• Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
• Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
• Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.

• The Interpretive Naturalists are responsible for planning and implementing activities and programs for the interest, enjoyment, and appreciation of park visitors, and for the protection and enhancement of natural, historical and cultural park resources
• They greet Park and State Historic Sites' visitors and guests, and other duties as assigned, up to and including tasks such as working in gift shops as customer service clerks
• During the off season (winter months) duties included assisting with park routine maintenance
• Coordinated large and small events related to nature topics.
• Educated students about natural habitats through hands-on activities during field trips to the park.

• Worked Under The Direction of Natural Resource Steward
• Supervise AmeriCorps NCCC team
• Perform tasks alongside AmeriCorps team with Glade Restoration Projects
• Assist with Prescribed burns in South West Missouri
• Perform exotic species eradication
• Other Field Projects

Bear Treks is a new Business in the Arcadia Valley

• Specialized in Planning and Organizing Guided Outdoor Adventure trips such as Backpacking, Hiking, Camping, and Wilderness Survival Workshops
• Offer Educational workshops, and community outreach programs
• Sell and Rent Outdoor Recreation Gear
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Interacted well with customers to build connections and nurture relationships.

• Opened and closed store
• Greeted customers
• Answered customers' questions
• Assisted customers in finding items
• Assisted customers with returns and exchanges
• Worked the cash register
• Counted out cash drawers
• Stocked shelves

The scope of the Operations Manager at R.E.A.C.T Arcadia Valley is as follows:

• Oversight of the HUB Cafe operation: Ensuring that trainees are scheduled and on site as required
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Ensure that daily reports are completed and turned in by required time frame
• Inventory management of supplies and coffee
• Oversight of processing of receipts from sales and payments for purchases from vendors
• Reconciliation daily transaction from items under line d above
• Ensuring that security is maintained both during and after daily operations
• Interaction with the rental units both commercial and residential: Review of properties on a daily basis
• This does not mean inspection of the properties, but rather it has to do with taking a visual tour of these areas
• Any issues must be reported on a daily basis when noticed
• Interaction with the tenants with regard to any complaints or concerns
• Receipt and processing of rent payments from the tenants
• Assisting repair or inspection personnel when required for insurance or compliance purposes
• Conduct initial application interview with potential tenants
• Ensure that application is complete before forwarding to the Board
• Scheduling of the Conference Room: Managing the schedule for use of the Room by tenants and outside groups
• Ensuring that any needs are provided as necessary for those using the Room
• Handling of receipts for any sales or rental fees
• Oversee all facilities management: Make a visual inspection of all facilities daily when starting shift and when leaving
• Complete incident report for any issues that need to be reported
• Other Duties as Assigned

• I am currently an Independent Contractor, where I service a local retail store's Merchandise display
• I stock and maintain the display
• I setup and take down displays at the end of season

• I spent this time as a Professional Driver performing "Hotshot Truck Driving." My job duties included,
• Supervising the loading and unloading of freight,
• Hauling goods from one designated location to another location within designated time frames
• Securing loads within designated Department of Transportation guidelines and regulations
• Picked up loads and secured properly to maintain safety and avoid damaging products.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Conducted thorough pre-trip inspections for safety compliance, resulting in fewer breakdowns and delays.
• Performed regular maintenance tasks on the vehicle, optimizing functionality and preventing costly repairs down the road.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

• Pizza Delivery driver
• Also, worked as a kitchen aide when not delivering pizzas

• Responded to emergency situations and de-escalated hostile confrontations.
• Enforced rules and regulations to maintain order among inmates.
• Prepared reports to document incidents and violations.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Conducted security checks of inmates and living areas.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Conducted routine and emergency head counts.

• Responsibilities
• Supervise a team of four other Security Officers at a community college
• Customer Service provided to Client and students
• Design weekly schedules for team
• Completed shift handover reports and debriefed next shift upon arrival.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
• Managed and trained a team of security personnel for optimal performance in maintaining site safety.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Managed team schedules to provide effective security coverage for building needs.
• Conducted regular patrols of facility to detect and deter security threats.
• Trained security workers on site-specified procedures.
• Recorded daily security occurrences in site assignment log.
• Wrote and submitted daily reports on security team operations.

• Provide Security services to contracted client
• Greet incoming visitors and employees
• Other Duties as requested by client

• Assisted in the daily functions of a farm
• Did various jobs as needed
• Various general labor

• Provided assistance for assigned youth in residential facility with daily tasks
• Gave guidance to youth
• Served as a positive role model to troubled youth
• Professional Experience .)

• Provide Security services to contracted client
• Monitor CCTV and other access control equipment
• Greet incoming visitors and employees

• 715-346-4992 Stevens Point, Wisconsin
• Patrol Ranger/Maintenance/Browse Shop Clerk/Office Staff
• (Non-Credentialed) Patrol Trails and meet and greet visitors to the Reserve
• Enforce local ordinances and rules and regulations set for wildlife reserve and UWSP campus properties
• Maintain trails in order to provide safe environment for visitors
• General Office duties, using phone system to answer and direct incoming calls, serve as an answering board for visitors by answering questions regarding Reserve
• Customer Service for gift shop within visitor center

• Non-Credentialed) Provide security to students to promote safe environment for student body through routine patrols by foot and vehicle throughout the University campus
• Respond to building alarms to ensure safety of buildings
• Answer incoming calls and dispatch proper authorities to situations needing attention
• Professional Experience .)

• Create and organize programs for youth

• Provide Seasonal help during holiday season

• Provide Seasonal help during holiday retail season

• Telemarketing

• Maintain safety of community by monitoring and controlling the Inmate population within the Correctional Facility
• Maintain the safety of Inmates by monitoring and controlling the movement of Offenders