JOHN HAKES
Baldwinsville, NY,New York
Overview
12
12
years of professional experience
Work History
Millwork Specialist
Home Depot
Cicero, NY
05.2024 - Current
- Assisted with designing and installing custom millwork for clients.
- Maintain on shelf availability of millwork department products and merchandise.
- Assist will Smart list functions as well as daily SRC and Sidekick programs.
- Assist customers with any and all questions regarding any areas of the store.
- Provide exceptional customer service to all in store and over the phone customers.
- Operate lift equipment in all areas of the store.
- Des-escalate and solve all customer issues in a highly professional manor.
- achieve all goals in sales, Credit, ProX memberships, Leads and measures.
Department Supervisor
Lowes Home Improvment
Camillus, NY
05.2019 - 06.2021
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Organized special events or meetings related to the department's activities.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed inventory levels of supplies required for daily operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new associates on department policies and procedures.
Manger
Dunn Tire
Syracuse, NY
05.2012 - 08.2018
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Associate of Arts - Photography
Onondaga Community College
Syracuse, NY05-1989
Associate of Arts - Photography
Rochester Institute of Technology
Rochester, NYSkills
- Expertise in Millwork
- Paperwork Processing
- Deadline Adherence
- Quote Preparation
- Project Estimation
- Installation coordination
- Computer-Aided Design
- Consultative Selling
- Power Tool Operation
- Upselling
- Invoice Preparation
- Warehouse Safety
- Special order management
- Product Merchandising
- Problem-solving aptitude
- Task Prioritization
- Relationship Building
- Basic mathematical calculations
- Consultative Sales
- Self Motivation
- Equipment management
- Problem-solving abilities
- Team building
- Decision-Making
- Time Management
- Attention to Detail
- Written Communication
- Effective Communication
- Problem-Solving
- Reliability
- Professional Demeanor
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Goal Setting
- Professionalism
- Adaptability
- Interpersonal Communication
- Teamwork and Collaboration
- Time management abilities
- Active Listening
- Team Collaboration
- Continuous Improvement
- Measurement taking
Accomplishments
- Multiple Homer awards
- Top Millwork Sales in the store
- District Specialist of the month March 2024
Timeline
Millwork Specialist
Home Depot
05.2024 - Current
Department Supervisor
Lowes Home Improvment
05.2019 - 06.2021
Manger
Dunn Tire
05.2012 - 08.2018
Associate of Arts - Photography
Onondaga Community College
Associate of Arts - Photography
Rochester Institute of Technology