John Hale
Sabina
Summary
Dynamic professional with extensive experience in the hospitality industry, notably as General Manager at 1st Stop Gas Station. Proven expertise in employee training and conflict resolution, fostering high team performance and customer satisfaction. Adept at managing POS systems and implementing strategies that enhance service quality and drive profitability.
Overview
2026
2026
years of professional experience
Work History
Server
Alley 21 Neighborhood Bar and Grill
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
The Patriot Public House
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Breakfast Cook
Norms Diner
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
- Handled special dietary requests with care, ensuring the satisfaction of all guests regardless of restrictions or preferences.
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Server Team Lead
IHOP
08.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Manager
Buckeye Dairy Bar
04.2023 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Shift Manager
Gold Star
10.2022 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
General Manager
1st Stop Gas Station
01.2020 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Culinary Arts
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Employee training
- POS system management
- Customer service
- Conflict resolution
- Task delegation
- Team building
- Quality assurance
- Problem solving
Timeline
Server Team Lead
IHOP
08.2024 - Current
Manager
Buckeye Dairy Bar
04.2023 - 07.2023
Shift Manager
Gold Star
10.2022 - 04.2023
General Manager
1st Stop Gas Station
01.2020 - 05.2022
Server
Alley 21 Neighborhood Bar and Grill
Manager
The Patriot Public House
Breakfast Cook
Norms Diner
Culinary Arts
Art Institute of Pittsburgh
Similar Profiles
Kirsten BurkeensKirsten Burkeens
Server at The Alley Sports Bar & GrillServer at The Alley Sports Bar & Grill
Shannon PimentelShannon Pimentel
Server at Applebee's Neighborhood Grill & BarServer at Applebee's Neighborhood Grill & Bar
Shayla GeroShayla Gero
Assistant Manager at Applebee's Neighborhood Grill & BarAssistant Manager at Applebee's Neighborhood Grill & Bar