Summary
Overview
Work History
Skills
Certification
Timeline
Generic

John Hale

Wyoming,MI

Summary

Detail-oriented with experience in telecommunications, retail and customer service. Willingness to take on added responsibilities to meet team goals. Troubleshoots complex issues with hardware and software in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Strong background in communications systems and network infrastructure, ensuring optimal performance of communication equipment.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Signal Support Specialist (25U)

Army
02.2024 - Current
  • Safeguarded sensitive information through account management, ensuring proper handling of classified materials and encryption devices.
  • Streamlined data transmission capabilities by configuring routers, switches, and other networking devices
  • Updated hardware and software platforms by implementing automation.
  • Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.

Pharmacy Technician

Meijer
05.2023 - Current
  • Communicated with in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collaborate with physicians and insurance agency for speedy resolution of prescription discrepancies.
  • Set up and modified patient profiles to include current medications and insurance details.

IT Support Specialist

DDS Integration
08.2023 - 01.2024
  • Created help desk tickets, troubleshoot and resolved desktop issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained applications to keep software current with necessary updates and upgrades.
  • Managed backup scheduling, storage and retrieval functions.

Skills

    Hardware upgrades

Backup and recovery

TCP/IP

Program installations

Network diagnostics

Technical Support

Encryption techniques

Certification

Comptia A+

Timeline

Compita Security +

04-2024

Signal Support Specialist (25U)

Army
02.2024 - Current

Comptia Network +

01-2024

IT Support Specialist

DDS Integration
08.2023 - 01.2024

Comptia A+

05-2023

Pharmacy Technician

Meijer
05.2023 - Current

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