John Haliburton
West Palm Beach,FL
Summary
Dynamic leader with proven expertise in operations management and labor cost controls, honed at BurgerFi Inc and Burger King. Excelled in building teams and enhancing customer relations, achieving significant reductions in employee turnover. Skilled in problem resolution and P&L management, consistently delivering exceptional results through strategic decision-making and effective communication. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
BurgerFi Inc
04.2019 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Assistant Manager
Burger King
01.2017 - 03.2019
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
High School Diploma -
John I Leonard
Lake Worth, FL06.2000
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relations
- P&L Management
- Labor Cost Controls
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Timeline
General Manager
BurgerFi Inc
04.2019 - Current
Assistant Manager
Burger King
01.2017 - 03.2019
High School Diploma -
John I Leonard