Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

John Hall

Bremerton

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

12
12
years of professional experience

Work History

Senior Residential Technician

Comcast
03.2014 - Current
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed preventive maintenance of telecommunications equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP applications.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.

Interim Supervisor

Comcast
01.2023 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Built healthy relationships, trust, and accountability
  • Coached how to accept and embrace change.

Direct Sales Representative

Comcast
03.2012 - 03.2014
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.

Education

Associate of Arts - IT, Communications

University of Phoenix, Online
  • 3.75 GPA

Skills

  • Troubleshooting Abilities, Hand and Power Tools, Spectrum Analyzer
  • Communications Expertise, Customer service, Customer Education
  • Telecommunications Systems
  • Business Administration
  • Motivating Performers
  • Safe Work Methods
  • Personnel Training
  • Key Performance Indicators (KPIs)
  • Operational Efficiency
  • Training and Development
  • Processes and Procedures
  • Professional Relationships

Accomplishments

  • Safety Champion. No preventable accidents over entire 12 year career.
  • Multi regional MVP awards.

Timeline

Interim Supervisor - Comcast
01.2023 - 05.2023
Senior Residential Technician - Comcast
03.2014 - Current
Direct Sales Representative - Comcast
03.2012 - 03.2014
University of Phoenix - Associate of Arts, IT, Communications

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