John Hamilton
Buffalo Grove,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
Operations Manager
Aon Risk Solutions
10.2007 - Current
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Account Executive
Ruth Tave & Associates
09.2006 - 09.2007
- Drafted proposals, conference reports, status reports and client correspondence.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Gained understanding of goals, objectives and processes to meet client business needs.
Account Executive
Ralph Weiner & Associates
10.2005 - 09.2006
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Met and exceeded service level goals to achieve standards and expectations.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
Account Executive/Operations Manager, Customer Experience
Lundstrom Insurance Agency/Mesirow Financial
03.1996 - 10.2005
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor of Science - Finance
Illinois State University
Normal, ILSkills
- Inventory Management
- Organizational Management
- P&L Management
- Performance Monitoring
- Workflow Optimization
- Incidents Management
- Customer Service
- Process Improvement
- Performance Reporting
Timeline
Operations Manager
Aon Risk Solutions
10.2007 - Current
Account Executive
Ruth Tave & Associates
09.2006 - 09.2007
Account Executive
Ralph Weiner & Associates
10.2005 - 09.2006
Account Executive/Operations Manager, Customer Experience
Lundstrom Insurance Agency/Mesirow Financial
03.1996 - 10.2005
Bachelor of Science - Finance
Illinois State University
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