Shift Supervisor
CVS Pharmacy
Fayetteville, NC
- Implemented strategies to increase sales and improve service quality.
- Developed promotional strategies to attract more customers during slow periods.
- Collaborated with management to set performance goals and evaluate progress.
- Educated customers about offerings, promotions and pricing to boost sales.
- Taught staff upselling techniques to meet revenue targets.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained accurate records of daily transactions and deposits.
- Trained new employees on company policies and procedures.
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Identified areas of improvement within the department and implemented necessary changes.
- Provided on-the-job training to new staff members.
- Developed strategies for improving operational efficiency and customer service levels.
- Collaborated with management to plan special events or promotions.
- Identified opportunities for process improvements through data analysis.
- Assisted upper management with daily operations to meet standards of service and quality.
- Monitored security and enforced loss prevention strategies during shift.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Evaluated and performed equipment maintenance to support operational goals.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Assisted in the development and implementation of new operational procedures.
- Assessed reports and adjusted workflows to realign with targets.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Monitored and maintained equipment to ensure operational efficiency.