Summary
Overview
Work History
Education
Skills
Timeline

JOHN HANCE

Bagdad,KY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Service Manager

Atlantic Emergency Solutions
01.2020 - Current
  • Resolved customer complaints in professional and timely manner
  • Hired, trained and supervised team of service staff members to meet business goals
  • Developed and maintained positive relationships with customers to build rapport and trust
  • Monitored service staff performance and provided feedback for improvement

Sergeant

Shelbyville Fire Department
07.2005 - 08.2021
  • Prepared reports outlining daily activities and specific incidents
  • Responded to emergencies such as building alarms, accidents and medical emergencies
  • Trained and supervised new firefighting professionals to maximize performance and protocols

Mobile Service Technician

Finley Fire Equipment
10.2017 - 01.2020
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Promoted safety awareness within the team, adhering to strict guidelines while performing repairs or installations.
  • Maintained detailed records of all completed work orders, providing transparency and ongoing communication between technicians, supervisors, and clients about job progressions or completions.
  • Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.

EMT-B

Spencer County Ems
01.2005 - 07.2005
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information
  • Conducted equipment and vehicle checks to maintain continuous and safe operation
  • Communicated with patients about pain, comfort, and needs during transportation

Education

High School Diploma -

Shelby County High, Shelbyville, KY
06.2001

Skills

  • Certified Fire Inspector
  • Skilled in Technical Solutions
  • Customer Scheduling Coordination
  • Employee Supervision

Timeline

Service Manager - Atlantic Emergency Solutions
01.2020 - Current
Mobile Service Technician - Finley Fire Equipment
10.2017 - 01.2020
Sergeant - Shelbyville Fire Department
07.2005 - 08.2021
EMT-B - Spencer County Ems
01.2005 - 07.2005
Shelby County High - High School Diploma,

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JOHN HANCE