Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Hand

Summary

With a proven track record at Arbitrage Services LLC, I excel in interior design and managing employees, showcasing my ability to elevate spaces while leading teams to success. Renowned for meticulous attention to detail and exceptional homeowner relations, I consistently deliver projects that exceed expectations, enhancing both functionality and aesthetic appeal.

Overview

38
38
years of professional experience

Work History

Estate Agent

Arbitrage Services LLC
Denver, CO
01.2016 - Current
  • Executed oversight of the principal's home to guarantee consistency of standards, procedures, and practices.
  • Met with clients to negotiate management and service contracts.
  • Organized special events such as weddings or corporate retreats on the property.
  • Vetted staff and new hires to enforce house rules and guidelines.
  • Resolved conflicts between staff members, or between staff members and clients, promptly.
  • Hired and managed contractors for seasonal and monthly work.
  • Organized design, coordination, and completion of construction and renovation projects.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors, and property management.
  • Supervised onsite activities and delivered day-to-day instruction to estate staff.
  • Tracked inventory levels of supplies used throughout the estate and placed orders when needed.
  • Contacted, screened, and interviewed vendors, and negotiated compensation to meet budgetary requirements.

Assistant Store Manager

The Garment District
Denver, CO
10.2006 - 05.2016
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained new employees on store policies, procedures and customer service standards.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Interior Designer

Fine Line Designs And Gallery
Denver, CO
08.1998 - 09.2006
  • Reviewed project costs, budgets, and adherence to schedules.
  • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes, and flooring.
  • Subcontracted fabrication, installation, and arrangement of carpeting and fixtures.
  • Developed and implemented design plans for residential clients, including the selection of materials, finishes, and furnishings.
  • Negotiated contracts with suppliers to secure materials at competitive prices.
  • Assisted with selecting appropriate materials, such as paint colors, wall coverings, flooring options, lighting fixtures, and window treatments.
  • Incorporated client feedback into designs to ensure satisfaction with end result.
  • Researched and explored use of materials, technologies and products to incorporate into designs.

Owner/Design Lead

Ooh's and Aah's
Crested Butte & Durango , CO
08.1992 - 09.1998
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Visited showrooms to select products from various suppliers including furniture stores and fabric shops.
  • Utilized Excel to manage cash flows, budgets, and accounts receivable and payable functions.
  • Estimated material requirements and costs to present design to client for approval.
  • Gave clients information about strategies to keep spaces fresh and inviting.
  • Measured rooms accurately to ensure proper placement of furniture pieces and accessories.
  • Sourced vendors for one-time and ongoing projects, and maintained productive relationships.
  • Prepared presentations for clients using computer-aided design software packages.
  • Managed contracts with fabricators, suppliers and installers.

Interior Designer

Ambage Design
Houston, TX
05.1987 - 08.1992
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Reviewed project costs, budgets, and adherence to schedules.
  • Conducted site visits to assess existing conditions before beginning a project.
  • Collaborated with architects, builders, engineers, and other designers to ensure successful project completion.
  • Coordinated with contractors, architects, and engineers to drive job success.
  • Visited home sites when necessary to assess and fulfill customer needs.
  • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
  • Advised clients on how best to utilize available space within their homes or businesses.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.

Education

Bachelor of Arts - Interior Design

University of Texas
Austin, TX
12-1985

Associate of Arts - Economics And Business

Austin Community College
Austin, TX
12-1983

Associate of Arts - Fine Art and Textiles

AFIS
Global
08-1981

Skills

  • Interior design
  • Design process
  • Working drawings and procedures
  • Painted finishes
  • Space planning methodology
  • Color and material application
  • Sketching
  • Homeowner relations
  • Cost estimation
  • Excellent attention to detail
  • Furniture layout planning
  • Color theory
  • Cost control
  • Managing employees
  • Construction estimating
  • Subcontractor coordination

Timeline

Estate Agent

Arbitrage Services LLC
01.2016 - Current

Assistant Store Manager

The Garment District
10.2006 - 05.2016

Interior Designer

Fine Line Designs And Gallery
08.1998 - 09.2006

Owner/Design Lead

Ooh's and Aah's
08.1992 - 09.1998

Interior Designer

Ambage Design
05.1987 - 08.1992

Bachelor of Arts - Interior Design

University of Texas

Associate of Arts - Economics And Business

Austin Community College

Associate of Arts - Fine Art and Textiles

AFIS

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John Hand