John Hanni

Investigate theft and workplace incidents. Contribute to the identification of vulnerabilities and define appropriate mitigating actions while ensuring compliance with legal and ethical standards. Foster a culture of safety, quality, and productivity across all levels of operations. Provide support to weekly data-driven sessions to address regional queries and improve overall team productivity, quality and service metrics.

• Reduced open market theft by 85% using a combination of reports, videos and interviews. Developed strategies to continue to reduce open market theft with site leadership.
• Recovered over $20,000 in restitution or product
• Developed strategies and conducted system diagnostics to ensure a secure building by engaging and resolving issues with internal and external partners.
• Provided training to loss prevention team with knowledge of delivery station operations and delivery driver standard work to better understand and investigate issues internally and externally.
• Provided training to site leadership on loss prevention policies and procedures.
• Prepared incident reports for regional management, site management and local law enforcement.

Direct staff development and training initiatives for up to 90 delivery associates to ensure compliance with licensure and certifications. Coordinate with station and assistant station managers to devise strategic operational plans in line with business goals. Foster a culture of safety, quality, and productivity across all levels of dispatch and delivery process. Provide weekly data-driven support sessions to address regional queries and improve overall quality and service metrics.

• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Grew 60% of employee retention through effective training and development programs.
• Ensured compliance of Department of Transportation and PBC safety standards.
• Developed and launched a comprehensive one-week training program for new LOREs.
• Attained top 10 performance YoY network-wide by identifying strengths and weaknesses.
• Achieved over 98% accuracy and on-time performance by monitoring and optimizing up to 40 delivery routes daily.
• Implemented data-backed solutions during weekly office hours to support Northeast and Midwest regions and enhance UTR and OTR quality and metrics.

• Boosted 20% of station productivity through strategic management and performance metrics analysis.
• Managed comprehensive training programs for up to 24 Tier 1 Associates to boost staff retention and promote culture of continuous learning.
• Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
• Bolstered 20% efficiency and minimized 10% labor costs by driving safety, quality, and productivity improvements.
• Boosted 20% of station productivity through strategic management and performance metrics analysis.
• Played a pivotal role in establishing AMXL station HPH2 and setting a benchmark for training and operational procedures.
• Led regional team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Developed and implemented safety protocols to maintain a secure working environment for employees.
• Spearheaded launch of the Multi-Cycle Operations (MCO) pilot program to expand delivery routes from five to 18 per day and offer targeted coaching.
• Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.

Supervised dynamic team of 100 staff members to guarantee optimal productivity and care within high-volume setting. Evaluated sales and labor reports, food cost data, and customer feedback to extend profitability.

• Designed and refined drive-thru operation standards to enhance guest experience and customer satisfaction.
• Trained staff to maintain adherence to operational standards and safety protocols and build a culture of continuous excellence.
• Reinforced 20% annual sales growth through strategic planning and team collaboration.
• Increased sales by 20% in one year through strategic planning, increased training for back of house and front of house, inventory control and waste management, and increased marketing.

Oversaw prepared foods department, operations, sales projections, and labor costs among Western PA locations. Performed comprehensive audits on inventory and labor to confirm departmental efficiency and adherence to budgetary constraints. Educated staff on food and OSHA safety guidelines and sustained rigorous standards of compliance and operational excellence.

Headed cooking classes and demonstrations and crafted new recipes and procedures to amplify customer engagement. Built team environment conducive to learning/growth and department's success.

• Elevated prepared foods department to rank within top 15 in Western PA through sales optimization.
• Selected to deliver training at other locations to enhance standards and performance across regions.

Prepared and executed innovative recipes, menus, and a comprehensive team training manual to augment dining experience. Monitored financial performance and reviewed daily, weekly, and monthly reports via QuickBooks to optimize food and labor costs. Explored growth opportunities, negotiated vendor contracts, and implemented targeted marketing strategies to uplift patronage and repeat business. Trained and guided FOH and BOH staff for top-tier customer service, safety, and compliance.

• Acquired a running restaurant with $1300/week in sales and maximized revenue to $5800/week.
• Expanded customer base and return visits by executing effective marketing campaigns and business development initiatives.
• Recruited, instructed, and administered dynamic team of 26 to maximize operational efficiency and superior customer service in a full-service restaurant and bar.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.