John Hanvey
Summary
Talented Customer Service & Administrative professional offering 20+ years of experience in progressive roles of accountability and leadership. Knowledgeable and resolute customer professional with experience in multiple industries. Solid collaborator with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
35
35
years of professional experience
Work History
GPM INVESTMENTS
CADILLAC, MICHIGAN
01.2021 - 01.2024
- Manage sales and operations of multiple units
- Work with both vendors and Store Managers to ensure all sites within the area are clean, adequately stocked, organized and well-kept, to provide a positive customer experience
- Collaborate with Store Managers regarding staffing, store conditions and expectations, while holding management and team members accountable
- Maintain a high level of customer service through daily interactions with customers, team members, and vendors
- Recruit, hire, train, and mentor the management staff for the assigned area
- Oversee adherence to all procedures and standards, ensuring the successful daily operations and sanitation requirements of the program at each location
- Administer company policies and develop short- and long-range goals and objectives
- Control expenses and oversee payroll budgets
- Complete payroll for 130 employees on a weekly basis
- Review and influence the profit and loss statement
- Manage employee relations issues, along with the guidance of the Human Resources Manager
- Serve as a key player in loss prevention, internal theft and inventory shrink
- Posting financial transactions using appropriate computer software
- Receiving and recording vouchers, cash and checks
- Producing a variety of financial reports, including income statements and balance sheets
- Checking for accuracy in reports, figures and postings
- Reconciling and reporting any discrepancies found in the records
- Assisting with tax payments and filing
- Maintaining a financial filing system
Area Manager
MCKENZIE OIL COMPANY
Tallahassee, FL
01.2016 - 01.2021
- Total oversight for convenience store operations for thirteen locations in an assigned territory
- Track, manage, and discuss store performance, identifying areas for improvement and developing innovative ideas to boost sales and performance
- Manage, coach, and develop store team members ensuring they are meeting performance expectations and delivering world class customer service
- Create, communicate, and enforce the merchandising, cleanliness, and customer service standards for all locations
- Determine and set overall company, and individual store, margin goals; work with managers to increase sales volume and maximize profitability
- Periodically meet with vendors to discuss sales trends, product selection, pricing, and merchandising schematics
- Negotiate favorable agreements/contracts with vendors to maximize margins, maintain competitive retail pricing, and provide an excellent and unique product selection for customers
- Ensured all equipment was kept properly maintained, damaged items are under repair/replacement, and facility is clean and inviting
- Monitor gas product pricing for assigned area and adjust prices daily to reflect market prices and company pricing strategy
- Review/manage overall store performance including inventory, operational expenses, and inventory loss
- Created SOP for all stores in system and created training manuals for team members and store managers.
Owner/Co-Manager
LAZY LIZARD PIZZA
Monticello, Fl
01.2013 - 01.2016
- Control profit and loss, hire, train, and schedule all employees, Inventory control, ordered all products for store, all banking needs, created and distributed all advertising materials
- Performed food cost analysis and priced menu accordingly
- Set-up POS with all relevant menu information and training employees to use system.
District Manager
CONVENIENCE STORE MANAGEMENT SERVICES
Temple, TX
01.2008 - 01.2013
- CSMS purchased failing convenience stores and used the proven system developed by our management team to make them profitable
- As part of the acquisition team, I stepped into acquired stores and took over as the temporary manager
- In this position, I would schedule employees, ordered stock for store, entered payroll, all banking needs for store, cashier, clean stores and maintained building and property
- Hired new management teams and trained them using training standards and manuals which I created for the company
- Monitor gas product pricing for assigned area and adjust prices daily to reflect market prices and company pricing strategy
- Review/manage overall store performance including inventory, operational expenses, and inventory loss
- Created SOP for all stores in system and created training manuals for team members and store managers.
Office Manager
DIAL COMMUNICATIONS
TALLAHASSEE, FL
01.1998 - 01.2008
- Scheduled all employees, payroll for all employees, priced and ordered all supplies for all jobs, functioned as liaison between Orange County inspectors and Dial, maintained all records related to future, current, and past jobs.
Arby's Regional Training Manager
RTM/SABRA
Atlanta, GA
01.1989 - 01.1998
- Control profit and loss using systems set-up by Arby's and Sabra, Inventory control, controlled labor by effectively scheduling employees based on sales trends, ensured employees maintained the values of Arby's and Sabra, trained all managers and area managers
- Created training manuals and training videos for team members, managers, and area managers.
STORAGE ASSET MANAGEMENT
MADISON, AL
01.2021
- Supported sales objectives and increased revenue by converting potential customers into renters thereby increasing occupancy
- Maximized insurance penetration for all tenants through proper presentation of company insurance requirements and merchandise sales through proper ordering and presentation of ancillary products
- Maintained a clean and sanitized property, while overseeing the proper and safe use of company equipment
- Had a working knowledge of competitors in the local area by keeping abreast of their occupancy, rates, policies and specials and other property changes
- Retained appropriate financial controls and accurate financial reporting while achieving financial goals set by myself and district manager
- Collected rent, insurance payments, ancillary sales payments, and fees, posted payments and processed daily banking deposits accurately and in a timely manner
- Managed appropriate financial controls and accurate financial reporting, to achieve financial goals
- Controlled delinquencies through collection practices in accordance with company standards and local, state, and federal laws
- Answered telephone calls professionally and consistently, while demonstrating company sales technique standards
- Managed all customer inquiries and problems in a timely, courteous, and effective manner
- Greeted all customers promptly and professionally with the ability to provide knowledge on the presentation of the amenities, features, and benefits of the property in a positive light
- Kept and prepared accurate tenant, office, and auction files in accordance with company policy and local, state, and federal laws
- Participated in training programs, meetings and seminars as required
- Performed required property visual lock checks, full unit inventories and over-lock procedures in a timely and consistent basis in accordance with company policies.
Education
Bachelor of Arts -
Florida State University
Tallahassee, FL05-2003
Skills
- Operations Management
- New Hire Onboarding
- Marketing Strategy Development
- Strategic Planning
- Business Analytics
- Excellent Communication
- Financial records analysis
- Time management abilities
- Customer Relationship Management
- Professionalism
- Self Motivation
Timeline
GPM INVESTMENTS
01.2021 - 01.2024
STORAGE ASSET MANAGEMENT
01.2021
Area Manager
MCKENZIE OIL COMPANY
01.2016 - 01.2021
Owner/Co-Manager
LAZY LIZARD PIZZA
01.2013 - 01.2016
District Manager
CONVENIENCE STORE MANAGEMENT SERVICES
01.2008 - 01.2013
Office Manager
DIAL COMMUNICATIONS
01.1998 - 01.2008
Arby's Regional Training Manager
RTM/SABRA
01.1989 - 01.1998
Bachelor of Arts -
Florida State University