John Harden
Wayne,NJ
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Technology Support Specialist
Verisk
06.2022 - Current
- Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Troubleshot complex technical issues effectively by drawing upon extensive knowledge of system architecture and industry best practices.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Streamlined communication between technical teams and end-users, fostering a positive work environment for all parties involved.
Online Business Manager
AWAKEN- Ecom Dropshipping
01.2020 - 06.2021
- Strong customer service skills while managing clientele satisfaction
- Ran business with Shopify
- Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships
- Achieved budget targets with effective expense controls and careful monitoring of employee work
- Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities
- Stayed on top of business accounting, checking records regularly to identify and resolve problems
- Handled team, customer, and vendor conflicts with knowledgeable, fair approach
- Increased profile by developing partnerships with industry businesses and social media influencers
- Optimized prices based on financial targets and current market trends
E-Commerce Customer Service Representative
TitleSeventy
02.2017 - 06.2019
- Followed up with customers to offer additional support and check resolution satisfaction
- Delivered fast and friendly service regarding questions and service complaints
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Compiled customer feedback to recommend improvements to management
- Assisted customers in resolving product problems regarding usage or repair
Server
Outback Steakhouse
03.2016 - 05.2018
- Explained details of new menu items, seasonal, and daily specials
- Memorized menu additions, changes, and limited offerings
- Coordinated table assignments and arranged tables for groups
- Entered orders into computer system to coordinate with kitchen staff
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Achieved sales quotas through consistently promoting high-profit items and daily specials
- Satisfied customers with fast, friendly and knowledgeable support
Education
Bachelor Degree - Business Marketing
Montclair State University
Wayne, NJ05.2020
Skills
- Digital Marketing (4 years)
- Business Development (4 years)
- E-Commerce (4 years)
- Customer service (4 years)
- Incident management
- Desktop support
- Product troubleshooting
- Customer service expert
Additional Information
- Have produced over 70k+ revenue in a single year cold calling.
- Have maintained great customer relationships that have lasted over 2 years.
- Online entrepreneur who has built online businesses from scratch.
- Built a Facebook Group that currently has 11,000 members.
Timeline
Technology Support Specialist
Verisk
06.2022 - Current
Online Business Manager
AWAKEN- Ecom Dropshipping
01.2020 - 06.2021
E-Commerce Customer Service Representative
TitleSeventy
02.2017 - 06.2019
Server
Outback Steakhouse
03.2016 - 05.2018
Bachelor Degree - Business Marketing
Montclair State University
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