JOHN HARDESTY
Lafayette,IN
Summary
Results-driven professional with proven background in optimizing client experiences and ensuring service excellence. Known for effectively managing client relationships and resolving issues to maintain high standards of satisfaction. Collaborative team player with focus on achieving impactful outcomes, adaptable to evolving needs and environments. Skilled in communication and strategic problem-solving.
Overview
20
20
years of professional experience
Work History
Client Success Expert
Automated Payroll Services/MP
01.2024 - Current
- Provide customer service
- Enter payroll information into UKG system
- Troubleshoot client issues as they arise
- Provide training to clients as needed in the system
- Create training documents
- Obtain and create reports in the system
- Enter and set up new employees
- Work with clients to ensure their employee documents are accurate
- Answer incoming phone calls to the customer service department.
Worker's Compensation Examiner
Sedgwick Aurora
01.2017 - 01.2023
- Conducted interview of claimant, client, and witnesses related to claim.
- Requested supporting medical from providers and followed up to ensure all documentation was received.
- Reviewed all necessary information and documents to decide claim status
- Filed all state documents as required by each state
- Paid bills and make indemnity payments to injured workers.
- Updated files throughout the life of the claim
- Prepared and lead quarterly client meetings related to ongoing claims
- Worked with legal counsel as needed on litigation
Site Staffing Representative and Training Coordinator
CTI Personnel
01.2015 - 01.2017
- Developed and supported relationships among associates and leadership.
- Maintained compliance of all company rules.
- Scheduled and conducted interviews, background checks, on-site testing, and orientation.
- Developed and maintained spreadsheets to track employee statistics.
- Administered disciplinary actions and terminations.
- Performed medical interviews and conducted investigations for injuries.
- Entered all paperwork, employee notes, and documentation into Oasis system.
- Overseeing compliance with local, state, and federal employment laws was maintained.
- Attended meetings, followed up on communications, conducted investigations, and research & develop reports as needed.
- Operated as a liaison between HR and other areas in matters pertaining to benefits, safety, health, and security.
- Created training material for new hire courses and professional development.
- Instructed training and conducted workshops in both the classroom and interactive learning areas.
- Provided guidance to new hires.
Supervisor
Voestalpine
01.2014 - 01.2015
- Lead a team in a fast-paced manufacturing plant.
- Scheduled operators based on production and shipping schedules.
- Managed timekeeping for all 3rd shift employees.
- Performed quality checks and audits on parts ran by operators.
- Maintenance staff directed to prioritize machine repairs.
- Lead team kick off and safety meetings.
- Communicated to employees to keep work areas in a 5S environment.
Operations Manager/Human Resource Coordinator
Lacosta Facility Support Services
01.2006 - 01.2014
- Completed all new hire orientations, paperwork, and legal documents.
- Managed daily operations for service contracts including janitorial, central stores, warehouse, quality labs, probe shop, and administrative lobby.
- Worked with regional management and corporate.
- Maintained all budgets related to account labor, supply spend, and equipment.
- Created billing documents and purchase orders to maintain cost centers for each contract.
- Completed all billing documents and sent to customer for payment.
- Worked remotely and traveled the state as the HR Specialist for Indiana.
- Performed all duties related to timekeeping and payroll.
- Responsible for all Human Resource needs including ad placement, writing job descriptions, recruiting, hiring, and terminations.
- Performed all administrative office duties.
- Conducted audits on all daily tasks as related to quality control and 6-Sigma.
- Prepared information monthly for statistical partnership meetings.
Education
Bachelor of Science - Organizational Leadership & Supervision
Purdue University, School of Technology
West Lafayette, IN12.2002
Skills
- Proficient in computer applications
- Administrative task management
- Team management experience
- Workforce development initiatives
- Staff development and Team Coordination
- Appointment coordination
- UKG proficiency
- Proficient in Microsoft Word
- Excel data analysis skills
- Experienced in creating PowerPoint presentations
- Lotus Notes proficiency
- ADP software expertise
- Oasis business system expertise
- Workday system expertise
- Customer service and customer relationship building
- Client relations and client service optimization
- Staff mentoring & leadership
- Customer account management
Timeline
Client Success Expert
Automated Payroll Services/MP
01.2024 - Current
Worker's Compensation Examiner
Sedgwick Aurora
01.2017 - 01.2023
Site Staffing Representative and Training Coordinator
CTI Personnel
01.2015 - 01.2017
Supervisor
Voestalpine
01.2014 - 01.2015
Operations Manager/Human Resource Coordinator
Lacosta Facility Support Services
01.2006 - 01.2014
Bachelor of Science - Organizational Leadership & Supervision
Purdue University, School of Technology
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