JOHN HARGROVE
L
Wethersfield,CT
Summary
Enthusiastic business professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Outreach Manager
Anthem Blue Cross, Blue Shield
Wallingford, CT
02.2024 - Current
- Developed and implemented community outreach strategies to increase public awareness of organization initiatives.
- Organized and facilitated meetings with local stakeholders to identify new opportunities for collaboration.
- Established relationships with key community partners to expand program reach.
- Compiled weekly reports summarizing progress against goals and objectives.
- Participated in events such as conferences, workshops, and networking sessions to promote organization mission.
- Developed educational materials for use in promoting programs within the community.
- Facilitated communication between organizational staff and external constituents regarding initiatives taking place at the grassroots level.
- Created promotional materials such as flyers, posters, brochures., for distribution in targeted areas within service region.
- Researched and analyzed community needs to determine program directions and goals.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Assessed and identified service delivery challenges and opportunities within local area.
- Conducted sales meetings with Medical Providers to establish a need for services.
Community Relations Representative II
Anthem, Blue Cross, Blue Shield Contracted
Wallingford, CT
06.2023 - 02.2024
- Developed and implemented community outreach programs to increase public awareness of company initiatives.
- Created and managed relationships with local organizations and businesses to foster positive community relations.
- Organized monthly events with local schools, charities, and other non-profit organizations to promote the company's mission.
- Created a database of contact information for key stakeholders in the community.
- Participated in job fairs, career days, and other special events sponsored by local universities.
- Promoted brand loyalty through targeted marketing efforts in specific neighborhoods within the service area.
- Prepared presentations for various civic groups explaining new products or services offered by the company.
- Assisted with promotional activities such as charity runs and walks or parades that supported nonprofit organizations in the area.
- Facilitated communication between management and staff members regarding community engagement projects.
- Compiled reports summarizing feedback from customers on how their needs are being met.
- Collaborated closely with internal departments such as marketing, sales, finance, legal., to develop effective PR plans.
- Maintained professionality and efficiency while working closely with leadership.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Prepared or delivered speeches to further public relations objectives.
- Conferred with other managers to identify trends or key group interests or concerns.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Conducted surveys to assess customer satisfaction levels among residents in the area served by the company.
- Served as primary liaison between the organization and external partners, including government agencies.
- Developed strategies for building long-term relationships with stakeholders in order to build trust within communities served by the company.
Benefits Counselor
Total Benefit Communications
Newington, CT
01.2016 - 07.2023
- Provided advice and assistance to employees on United Healthcare benefits programs, including health insurance plans and retirement savings options.
- Researched and responded to complex employee inquiries regarding United Healthcare benefit plan provisions, claims status, eligibility requirements, and other related topics.
- Assisted in the development of new benefit policies, procedures and systems to ensure compliance with applicable laws and regulations.
- Conducted enrollment meetings for new hires to explain available United Healthcare benefits packages.
- Processed benefit applications in accordance with established procedures and guidelines.
- Performed quality assurance reviews to ensure accuracy of all enrollments into benefit plans.
- Analyzed changes in legislation that impact existing benefit plans or require policy modifications.
- Developed materials for use in employee education sessions related to various benefits offerings.
- Responded promptly to customer service issues via telephone or email communication with internal and external customers.
- Assisted with United Healthcare open enrollment events by providing one-on-one support as needed.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Provided detailed information about United Healthcare benefits and limitations of different policies and programs.
- Provided advice and assistance to employees on benefits programs, including health insurance plans and retirement savings options.
- Researched and responded to complex employee inquiries regarding benefit plan provisions, claims status, eligibility requirements, and other related topics.
- Conducted enrollment meetings for new hires to explain available benefits packages.
Health Insurance Advisor
Molina Healthcare
Long Beach, CA
04.2022 - 04.2023
- Developed and implemented sales strategies to increase Medicare enrollment.
- Provided product information and answered questions about Medicare services.
- Maintained accurate records of sales activities and customer interactions.
Assisted customers with selecting appropriate plans based on their needs. - Followed up with clients regularly to ensure satisfaction and address any issues.
- Resolved customer complaints quickly and professionally.
- Advised customers on various aspects of their health insurance policies.
- Generated leads through cold calling prospective clients for Medicare services.
- Utilized CRM software tools to track sales progress throughout the process.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Utilized Salesforce to complete and submit sales activity reports and plans.
Licensed Insurance Agent
The Hartford Insurance Group
Windsor, CT
11.2018 - 04.2020
- Developed and implemented sales strategies to increase market share of auto and home insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Identified opportunities for cross-selling additional property and casualty policies or services to existing customers.
- Assisted in the development of training materials for new agents entering the field.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Provided guidance and support to less experienced agents during onboarding process.
- Initiated contact with potential clients through cold calling and networking activities.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Exceeded company sales goals for new policies.
- Upsold products to policyholders and potential new clients.
Volunteer Seminar Speaker
Volunteer Work
Dumaguete City, Philippines
10.2014 - 10.2015
- Conducted detailed research to develop engaging seminar topics.
- Delivered seminars on a variety of topics to diverse audiences.
- Created handouts, presentations, and other materials for use during seminars.
- Facilitated group activities to help attendees better understand concepts presented.
- Spoke about personal life experiences to inspire, motivate and benefit listeners.
- Designed and delivered presentations to educate, inform and motivate audiences.
- Articulated ideas clearly to engage listeners at lectures or seminars.
- Handled crisis communications to alleviate panic during incidents or accidents.
- Provided additional resources to participants for further study.
- Answered questions from attendees during the sessions.
- Organized and distributed materials for each session in advance of speaking engagements.
Education
Real Estate
Champion School Of Real Estate
San Antonio, TX10.2012
High School Diploma -
John Jay High School
San Antonio, TX05.1988
Northwest Vista College
San Antonio, TXSkills
- Adobe Systems Creative Cloud
- Speech Writing
- Schedule Coordination
- Decision-Making
- Community Relationship Building
- Public Relations Strategies
- Problem-Solving
- Needs Assessment
- Crisis Response
- Public Speaking
- Crisis Communications
- Event Networking
- Brand Messaging
- Community Relations
Certification
- Life and Health Licensed (21 States)
- Property and Casualty Licensed
- AHIP CERTIFIED 2024 MEDICARE PLANS
Languages
Spanish
Full Professional
Websites
- https://www.linkedin.com/posts/ct-lead_leadcommunity-healthcoverage-activity-7096596684943540224-UDBH?utm_source=share&utm_medium=member_desktop
- https://www.linkedin.com/posts/activity-7122284090652778497-rk9K?utm_source=share&utm_medium=member_desktop
- https://www.linkedin.com/posts/activity-7122260130292719616-MQvb?utm_source=share&utm_medium=member_desktop
- https://www.linkedin.com/posts/activity-7122270459173167104-PmQB?utm_source=share&utm_medium=member_desktop
- https://www.linkedin.com/posts/activity-7122305052848844800-aTY3?utm_source=share&utm_medium=member_desktop
References
References available upon request.
Timeline
Community Outreach Manager
Anthem Blue Cross, Blue Shield
02.2024 - Current
Community Relations Representative II
Anthem, Blue Cross, Blue Shield Contracted
06.2023 - 02.2024
Health Insurance Advisor
Molina Healthcare
04.2022 - 04.2023
Licensed Insurance Agent
The Hartford Insurance Group
11.2018 - 04.2020
Benefits Counselor
Total Benefit Communications
01.2016 - 07.2023
Volunteer Seminar Speaker
Volunteer Work
10.2014 - 10.2015
Real Estate
Champion School Of Real Estate
High School Diploma -
John Jay High School
Northwest Vista College