JOHN HARMON

• Manage account activities for corporate-owned retail locations, call centers, and indirect retailers for strategic accounts, such as Verizon Wireless, T-Mobile, Verizon FIOS, Optimum, DISH Network, and Cox Communications.
• Contribute efforts to achieving subscriber growth, reducing churn, and driving innovation.
• Direct national sales team, assess performance, identify skill gaps, evaluate training needs, and conduct training sessions to improve productivity and efficiency.

• Partner with marketing department in designing and developing marketing training playbooks for the sales team.
• Oversee five direct reports in fostering and maintaining strong relationships with clients / partners, including Dish Optimum, Media Com, and Frontier.
• Drive focus on company offerings and promote sales by enabling growth channels, such as retail, inbound sales and door-to-door.
• Optimize the capacity and efficiency of sales reps by simplifying the selling environment.
• Identify and assess diversified needs of the customers as well as provide customized solutions to surpass expectations.
• Prepare schedules for team members, define goals, assign duties and targets, identify underperforming individuals, and create and maintain productive working ambiance to retain top talent.
• Orchestrated and executed high-impact field launch plan for home programs, gaining 270k subscribers and generating $70 million in YoY revenue.
• Turned around the performance of stagnant programs by providing hands-on leadership and support; achieved 400% growth for Altice Program in FY18, as well as accomplished multimillion-dollar growth for T-Mobile, Verizon, Verizon Fios, and MediaCom programs.
• Instrumental in boosting sales for call center channel by 50% in FY10 through supporting Call Center Pilot for client.
• Played a key role in exceeding FY17 plan by 200% through successfully launching new products with new clients in multiple channels.
• Capitalized on 18% of team opportunities as well as 35% of team's net adds in FY12; secured 2012 President's award.
• Successfully enhanced Handset Protection Take Rate in territory from 44% to 65% in FY09.
• Achieved President's Awards for accomplishing outstanding team contributions in 2010, 2013, and 2017, as well as for meeting sales targets individually in 2012, 2015, and 2017.
• Streamlined client experience by enhancing products/services, analyzing data and trends, and implementing new processes that improved customer satisfaction.

Designed and developed the first-ever growth playbook, defined product value, delivered extensive training, and built awareness from a sales reporting aspect.

• Facilitated the development of a new subscription-based product from the ground up for the B2B space for Altice, which enabled customers to purchase a technology subscription product with total tech support for all devices.
• Developed and led a high-performing sales team of five individuals, establishing foundational skills and driving team success.
• Promoted from Sr. Regional Account Manager position to Account Executive, Sr. Account Executive, Director, Client Services, and subsequently to Sr. Director, Client Services position for demonstrating utmost dedication and continued commitment towards work excellence.

• Ensured cost-effective execution of operations for two consumer electronics stores with 80+ employees and $18 million YoY revenue.
• Provided visionary leadership in aligning store sales production and service standards with corporate objectives.
• Created and implemented P&L control measures for $18 million, while ensuring maximum compliance with policies and procedures.
• Motivated sales teams to exceed individual and collective sales goals, enhancing overall store performance.
• Played a lead role in attracting new customers, growing store traffic, and optimizing profitability.
• Recruited best-fit talents by conducting interviews, performing background checks, arranging proficiency tests, and shortlisting eligible candidates.
• Implemented safety training and awareness programs, achieving a 100 safety score for the first time.
• Boosted customer satisfaction and loyalty scores by 22% in FY08, which helped in achieving top 5% ranking for company's stores.
• Decreased shrink by 40% in FY08 through designing and deploying operational enhancements.
• Catapulted service revenue by 37% on a YoY basis through creating and implementing selling/buying guides for installers.
• Reduced employee turnover by 95% and elevated store revenue by 14% through designing and rolling out staff engagement programs and improving productivity and efficiency of individuals.

• Grew subscriber base from zero to 4 million by providing training to thousands of retail associates and executive leadership team.
• Expanded market share by 60% within a competitive market, exceeding national average of 45%.
• Managed merchandising and inventory for 1,400 storefronts across East Coast Division, ensuring optimal stock levels and presentation.
• Recognized as National Leader in DSR Activations through consistent performance and strategic initiatives.
• Received 'Summer Drive Time' award in FY04 for outstanding performance, earning trip to SuperBowl XXIX.