John Harrington
IT Infrastructure Engineer
Missoula,MT
Summary
Senior technology leader with 14+ years in solution engineering and strategic innovation. Expert in virtualization, networking, storage, security, IoT, analytics, and cloud. Proven in leading teams to deliver efficient, cost-effective solutions that meet deadlines and goals. Skilled in customer management, strategic planning, and data-driven retention strategies. Known for collaborative, customer-focused leadership.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
7
7
Certificates
Work History
Head of Customer Success
IntellAct
06.2024 - Current
- Head of Customer Success and Field Deployment at video analytics / AI company 'IntellAct', focused on improving aircraft turnaround processes and eliminating associated delays.
- Leveraged CRM tools to manage all aspects of the customer journey, increasing visibility into each account's status and progress towards goals.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
Manager - Enterprise Services Team
Univision Computers
06.2022 - 06.2024
- Team Manager and Principal Engineer responsible for program and project management.
- Maximized performance by monitoring daily activities and mentoring team members.
- Data Center SME responsible for next-gen architecture and deployment on Proxmox VE hyper-converged infrastructure.
- Client facing SME for Azure, AWS, GCP and other cloud provider solutions.
Technical Solutions Engineer – Network Operations
Cooler Screens
06.2021 - 06.2022
- Senior team member responsible for managing vendor owned network, including service process development and improvement, device configuration management, and managing day to day operations.
- Oversaw monitoring, alarming, and analysis of a network of 10,000+ IoT devices, leveraging Microsoft Azure IoT Edge and IoT Hub for efficient device management.
- Led design and project management for an in-house ticketing platform, integrating vendors and customers with automation, reducing service time by 30%.
Solutions Engineer – Advanced Solutions – Digital Transformation Team
Convergint Technologies
10.2020 - 06.2021
- Engineering partner in development of Cloud solutions portfolio and APN partnership with AWS.
- Development of technology solutions utilizing latest in Digital, Cloud, and IoT technologies.
- Lead and assisted implementation of numerous IDM, PACS, and IP Camera, and Critical IT Infrastructure deployments and upgrades.
Senior Engineer and Team Lead– IoT, IP Camera and PACS – Infrastructure Engineering
United Airlines
01.2018 - 06.2020
- Engineering Lead for 150+ projects and next generation technologies IoT, edge, cloud (AWS / Azure), and AI/ML.
- Monitored employee performance to keep projects on task.
- Played a pivotal role in a $60M IoT standardization initiative focused on infrastructure, video, and analytics.
- Administered three direct reports and 15+ contract engineers / partners for project implementation and process efficiency improvements, including documentation and automated process development.
Senior Storage Engineer and Team Lead – Storage and Data Protection Operations
United Airlines
06.2017 - 01.2018
- Operations Lead for team of 10+ Storage and Data Protection engineers.
- Monitored 300+ storage systems, multiple vendor storage arrays, Fibre Channel SAN, and NAS.
- Automated and advanced storage provisioning and systems deployment to decrease MTTD by over 90%.
Senior Solution Engineer – IT Solution Engineering
United Airlines
09.2016 - 06.2017
- Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
- Solution Engineer for a Radio over IP project, modernizing operations by consolidating tools onto a single mobile device for all operations staff.
Storage Engineer – Storage Engineering and Operations
United Airlines
08.2013 - 09.2016
- Assigned mission critical projects from IT and business stakeholders and successfully implemented various platforms including Citrix VDI deployment for global call center modernization on NetApp and HPE 3PAR systems, $200M+ DR build out between three data centers with 10+ PB of storage across multiple vendor platforms, and multiple large scale analytics platform build outs.
- Designed and implemented an in-house automation solution for storage deployment and management, resulting in over 1,200 individual requests serviced and a processing time reduction of 50-75%.
- Assisted in zero-down-time datacenter migrations and retirement of legacy systems.
Datacenter Engineer– Datacenter Critical Infrastructure and IT Engineering
United Airlines
02.2011 - 08.2013
- Contributed as a member of a large, cross-functional team in the planning and implementation of the $150M greenfield Tier 4 datacenter.
- Developed and implemented UA Datacenter standards and operating procedures to ensure consistent performance and operations.
Education
Bachelor of Arts -
Columbia College
Chicago, IL 09.2007 - 12.2010
Skills
Proxmox VE
AWS
Google Cloud (GCP)
Microsoft Azure
Microsoft Server OS
Linux Server OS
VMWare
NetApp
Cisco / Meraki
Network Engineering
Network Architecture
Software Defined Networking
HP Servers and Storage
Customer onboarding
Client advocacy
Certification
AWS Certified Solutions Architect Associate, RZSD54DJKFE41B9G
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CCNA - Cisco Certified Network Associate
05-2025
Google Cloud (GCP) - Associate Cloud Engineer Certification
04-2025
Milestone Certified Integration Technician (MCIT)
07-2024
Milestone Certified Design Engineer (MCDE)
07-2024
Head of Customer Success
IntellAct
06.2024 - Current
Cradlepoint Certified Network Associate
05-2023
Microsoft Certified: Azure Fundamentals
09-2022
Manager - Enterprise Services Team
Univision Computers
06.2022 - 06.2024
Technical Solutions Engineer – Network Operations
Cooler Screens
06.2021 - 06.2022
AWS Certified Solutions Architect Associate, RZSD54DJKFE41B9G
12-2020
Solutions Engineer – Advanced Solutions – Digital Transformation Team
Convergint Technologies
10.2020 - 06.2021
Senior Engineer and Team Lead– IoT, IP Camera and PACS – Infrastructure Engineering
United Airlines
01.2018 - 06.2020
Senior Storage Engineer and Team Lead – Storage and Data Protection Operations
United Airlines
06.2017 - 01.2018
Senior Solution Engineer – IT Solution Engineering
United Airlines
09.2016 - 06.2017
Storage Engineer – Storage Engineering and Operations
United Airlines
08.2013 - 09.2016
Datacenter Engineer– Datacenter Critical Infrastructure and IT Engineering
United Airlines
02.2011 - 08.2013
Bachelor of Arts -
Columbia College
09.2007 - 12.2010