John Harrington
IT Infrastructure Engineer
Missoula,MT
Summary
Senior technology leader with 14+ years in solution engineering and strategic innovation. Expert in virtualization, networking, storage, security, IoT, analytics, and cloud. Proven in leading teams to deliver efficient, cost-effective solutions that meet deadlines and goals. Skilled in customer management, strategic planning, and data-driven retention strategies. Known for collaborative, customer-focused leadership.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
7
7
Certificates
Work History
Head of Customer Success
IntellAct
06.2024 - Current
- Head of Customer Success and Field Deployment at video analytics / AI company 'IntellAct', focused on improving aircraft turnaround processes and eliminating associated delays.
- Leveraged CRM tools to manage all aspects of the customer journey, increasing visibility into each account's status and progress towards goals.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
Manager - Enterprise Services Team
Univision Computers
06.2022 - 06.2024
- Team Manager and Principal Engineer responsible for program and project management.
- Maximized performance by monitoring daily activities and mentoring team members.
- Data Center SME responsible for next-gen architecture and deployment on Proxmox VE hyper-converged infrastructure.
- Client facing SME for Azure, AWS, GCP and other cloud provider solutions.
Technical Solutions Engineer – Network Operations
Cooler Screens
06.2021 - 06.2022
- Senior team member responsible for managing vendor owned network, including service process development and improvement, device configuration management, and managing day to day operations.
- Oversaw monitoring, alarming, and analysis of a network of 10,000+ IoT devices, leveraging Microsoft Azure IoT Edge and IoT Hub for efficient device management.
- Led design and project management for an in-house ticketing platform, integrating vendors and customers with automation, reducing service time by 30%.
Solutions Engineer – Advanced Solutions – Digital Transformation Team
Convergint Technologies
10.2020 - 06.2021
- Engineering partner in development of Cloud solutions portfolio and APN partnership with AWS.
- Development of technology solutions utilizing latest in Digital, Cloud, and IoT technologies.
- Lead and assisted implementation of numerous IDM, PACS, and IP Camera, and Critical IT Infrastructure deployments and upgrades.
Senior Engineer and Team Lead– IoT, IP Camera and PACS – Infrastructure Engineering
United Airlines
01.2018 - 06.2020
- Engineering Lead for 150+ projects and next generation technologies IoT, edge, cloud (AWS / Azure), and AI/ML.
- Monitored employee performance to keep projects on task.
- Played a pivotal role in a $60M IoT standardization initiative focused on infrastructure, video, and analytics.
- Administered three direct reports and 15+ contract engineers / partners for project implementation and process efficiency improvements, including documentation and automated process development.
Senior Storage Engineer and Team Lead – Storage and Data Protection Operations
United Airlines
06.2017 - 01.2018
- Operations Lead for team of 10+ Storage and Data Protection engineers.
- Monitored 300+ storage systems, multiple vendor storage arrays, Fibre Channel SAN, and NAS.
- Automated and advanced storage provisioning and systems deployment to decrease MTTD by over 90%.
Senior Solution Engineer – IT Solution Engineering
United Airlines
09.2016 - 06.2017
- Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
- Solution Engineer for a Radio over IP project, modernizing operations by consolidating tools onto a single mobile device for all operations staff.
Storage Engineer – Storage Engineering and Operations
United Airlines
08.2013 - 09.2016
- Assigned mission critical projects from IT and business stakeholders and successfully implemented various platforms including Citrix VDI deployment for global call center modernization on NetApp and HPE 3PAR systems, $200M+ DR build out between three data centers with 10+ PB of storage across multiple vendor platforms, and multiple large scale analytics platform build outs.
- Designed and implemented an in-house automation solution for storage deployment and management, resulting in over 1,200 individual requests serviced and a processing time reduction of 50-75%.
- Assisted in zero-down-time datacenter migrations and retirement of legacy systems.
Datacenter Engineer– Datacenter Critical Infrastructure and IT Engineering
United Airlines
02.2011 - 08.2013
- Contributed as a member of a large, cross-functional team in the planning and implementation of the $150M greenfield Tier 4 datacenter.
- Developed and implemented UA Datacenter standards and operating procedures to ensure consistent performance and operations.
Education
Bachelor of Arts -
Columbia College
Chicago, IL 09.2007 - 12.2010
Skills
Proxmox VE
Certification
AWS Certified Solutions Architect Associate, RZSD54DJKFE41B9G
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CCNA - Cisco Certified Network Associate
05-2025
Google Cloud (GCP) - Associate Cloud Engineer Certification
04-2025
Milestone Certified Integration Technician (MCIT)
07-2024
Milestone Certified Design Engineer (MCDE)
07-2024
Head of Customer Success
IntellAct
06.2024 - Current
Cradlepoint Certified Network Associate
05-2023
Microsoft Certified: Azure Fundamentals
09-2022
Manager - Enterprise Services Team
Univision Computers
06.2022 - 06.2024
Technical Solutions Engineer – Network Operations
Cooler Screens
06.2021 - 06.2022
AWS Certified Solutions Architect Associate, RZSD54DJKFE41B9G
12-2020
Solutions Engineer – Advanced Solutions – Digital Transformation Team
Convergint Technologies
10.2020 - 06.2021
Senior Engineer and Team Lead– IoT, IP Camera and PACS – Infrastructure Engineering
United Airlines
01.2018 - 06.2020
Senior Storage Engineer and Team Lead – Storage and Data Protection Operations
United Airlines
06.2017 - 01.2018
Senior Solution Engineer – IT Solution Engineering
United Airlines
09.2016 - 06.2017
Storage Engineer – Storage Engineering and Operations
United Airlines
08.2013 - 09.2016
Datacenter Engineer– Datacenter Critical Infrastructure and IT Engineering
United Airlines
02.2011 - 08.2013
Bachelor of Arts -
Columbia College
09.2007 - 12.2010
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