John Harris
Moline,IL
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
United States Postal Service, USPS
06.2015 - Current
- Engages with 50+ customers, daily, to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Monitored inventory of postage stamps and made orders to replenish.
- Skilled at working independently and collaboratively in a team environment.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted mail according to size, shape and destination.
- Verified timekeeping records and handled any discrepancies with employees.
- Generated reports to track employee time and attendance.
Account Manager
AT&T
06.2013 - 06.2015
- Addressed problems with accounting, billing, and service delivery to 60 + clients, daily, to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest AT&T innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Bachelor of Science in Global Economics -
Western Illinois University
Macomb, IL2024
Associate of Arts -
Black Hawk College
Moline, IL2022
Skills
- Conflict Resolution
- Time Management
- Business Development and Planning
- Acquisition and Retention Strategies
- Coordinating Documents
- Strong Lead Development Skills
- Administrative Support
- Post Office Operations
- Strong Communication and Interpersonal Skills
- Adapt to Diverse Groups
- Employee Training
- Basic Excel Functions
- Computer Competency
- Employee Timesheet Processing
- Safety Training
- High-Volume Environments
- Office Administration
Timeline
Sales Associate
United States Postal Service, USPS
06.2015 - Current
Account Manager
AT&T
06.2013 - 06.2015
Bachelor of Science in Global Economics -
Western Illinois University
Associate of Arts -
Black Hawk College
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