Summary
Overview
Work History
Education
Skills
Timeline
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John Harris

Seattle,WA

Summary

Results-oriented writing professional with over 6 years experience preparing concise and accurate technical content for e-commerce platforms like Google, Amazon, and TikTok. Expert at delivering high-quality content within tight deadlines. Talented individual that collaborates well with cross-functional teams for accurate and clear content for users. Ready to move forward managing and fostering growth for the next generation of content developers.

Overview

6
6
years of professional experience

Work History

Lead Technical Writer

TikTok
10.2022 - Current
  • Manage Policy Operations program by reviewing policy requests, communication assets, and education materials for sellers and creators.
  • Write and edit policies for TikTok Shop for accuracy and clarity.
  • Draft communications intended for internal stakeholders, sellers, and creators in the form of emails, platform messages, announcements, and BOT notifications.
  • Facilitate meetings with other colleagues to kick-off projects, consult stakeholders, or mentor other writers or project managers.
  • Work within tight deadlines at a fast-paced start-up company.
  • Draft business proposals for leaders and stakeholders to get buy-in on new tools, initiatives, strategies and process improvements.
  • Review and develop SOPs, workflows, templates, and style-guides for internal stakeholders and new hires for education purposes.
  • Follow templates and editorial style-guides to craft thorough, well-written content.
  • Partner closely with software engineers, policy managers, legal, and PR departments to determine accuracy and completeness of policy drafts and communications.
  • Interview and assess candidates for content writer and program manager roles throughout TikTok.
  • Onboarded over 10 writers and program managers within one year to build out our Policy Operations program within TikTok.

Technical Writer

Amazon.com, Inc.
08.2020 - 08.2023
  • Created video scripts and webinar content for Amazon's learning service - Seller University.
  • Reviewed metrics involving our contents' performance data.
  • Collaborated with stakeholders, subject-matter-experts, and program managers to scope and review documents for accuracy.
  • Created internal reference documents for transparent knowledge share.
  • Drafted business proposals for new content strategy methods and UI/UX design initiatives.
  • Partnered with editorial and legal to ensure content meets style and legal guidelines.
  • Evaluated localized content from translation experts for over 14 markets.
  • Drafted and edited SOPs for seller associate representatives who manage inquiries from sellers regarding technical issues with their selling accounts.
  • Created onboarding documents, trained, and onboarded new hires.
  • Developed new writing templates for readability.

Content Writer

Cognizant (Contractor via Google LLC)
06.2018 - 08.2020
  • Drafted help page content for Google Ads Help Center and Google Merchant Center Help.
  • Provided quality assurance audits for accuracy.
  • Managed multiple projects with tight deadlines.
  • Communicated with stakeholders involving product and program launches.
  • Submitted articles for localization in over 40 marketplaces and languages.

Education

Bachelor of Arts - English Composition: Technical Writing

San Jose State University
San Jose, CA
05.2018

Skills

  • Technical writing
  • Content Strategy
  • Communications management
  • Stakeholder management
  • Project management
  • Content management systems
  • QA audits
  • Documentation management
  • HTML
  • Google Suite
  • Microsoft OS
  • Mentorship

Timeline

Lead Technical Writer

TikTok
10.2022 - Current

Technical Writer

Amazon.com, Inc.
08.2020 - 08.2023

Content Writer

Cognizant (Contractor via Google LLC)
06.2018 - 08.2020

Bachelor of Arts - English Composition: Technical Writing

San Jose State University

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John Harris