John Harris
Las Vegas
Summary
Adept Mobile Technician at Findlay Lincoln, enhancing customer satisfaction through expert repair and empathetic service. Excelled in hardware repair and customer service, significantly contributing to team success and efficiency. Skilled in screen repair and fostering positive client relations, consistently delivering beyond expectations.
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
11
11
years of professional experience
Work History
Mobile Technician
Findlay Lincoln
11.2021 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Served as a valuable resource for coworkers seeking advice on difficult repairs or unique challenges encountered during servicing jobs.
- Contributed to a positive work environment by fostering teamwork and open communication among peers.
- Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
- Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
Shop Technician
Findlay Honda Henderson
12.2013 - 11.2021
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Repaired parts, components and assemblies to correct malfunctions.
Education
Associate In Technology And Programming - Computer Programming
University of Phoenix
Online And City Locations Skills
- Screen repair
- Mobile networking
- Remote support
- Battery replacement
- Software installation
- Hardware repair
- System updates
- Knowledge sharing
- Customer service
- Problem-solving
- Multitasking
- Equipment installation and repair
- Installing equipment
Timeline
Mobile Technician
Findlay Lincoln
11.2021 - Current
Shop Technician
Findlay Honda Henderson
12.2013 - 11.2021
Associate In Technology And Programming - Computer Programming
University of Phoenix
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