John Harris
Seattle
Summary
Results-driven, story-focused copywriter with over 8 years creating digital content that informs, inspires, and moves audiences. I bring strategy and creativity together — developing ideas from concept to publication across video, email, and e-learning content. Eager to grow into a Creative Manager role to lead creative vision, inspire writers, and craft work that makes a difference.
Overview
8
8
years of professional experience
Work History
Senior Copywriter
Walmart
03.2024 - Current
- Own content strategy and prioritization for merchant education initiatives, balancing scope, quality, and performance outcomes.
- Act as a subject-matter lead for instructional content, setting standards and best practices across digital content.
- Lead end-to-end development of merchant-facing educational content for Walmart Marketplace Learn, owning concept development, scriptwriting, storyboarding, and publication of video tutorials.
- Overhauled the entire video content library, reducing the catalog from 75 to 35 videos while improving clarity, relevance, and scalability.
- Created and launched four e-learning courses that drive in-depth, quality education to merchants from onboarding and catalog management, to shipping and fulfillment needs.
- Maintain a CSAT score above 90% throughout 2025 across all video and e-learning content by applying data-informed content improvements and user feedback.
- Draft and optimize email campaigns supporting merchant education initiatives, aligning messaging across channels.
- Produce recurring flash reports analyzing performance data for videos, e-learning courses, and email campaigns to inform content strategy and prioritization.
- Partner cross-functionally with stakeholders to align educational content with merchant needs and business goals.
- Modify content to conform to company-wide branding standards and publication guidelines.
- Provide editorial guidance to facilitate delivery of top-quality content.
Lead Technical Writer
TikTok
10.2022 - 03.2024
- Managed Policy Operations program by reviewing policy requests, communication assets, and education materials for sellers and creators.
- Wrote and edited policies for TikTok Shop for accuracy and clarity.
- Drafted communications intended for internal stakeholders, merchants, and creators using emails, platform messages, announcements, and BOT notifications.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Drafted business proposals for leaders and stakeholders to get buy-in on new tools, initiatives, strategies and process improvements.
- Partnered closely with software engineers, policy managers, legal, and PR departments to determine accuracy and completeness of policy drafts and communications.
- Interviewed and assessed candidates for content writer and program manager roles throughout TikTok.
Copywriter
Amazon.com, Inc.
08.2020 - 08.2023
- Completed thorough research into assigned topics.
- Created video scripts and webinar content for Amazon's learning service - Seller University.
- Reviewed metrics involving our contents' performance data.
- Collaborated with stakeholders, subject-matter-experts, and program managers to scope and review documents for accuracy.
- Created internal reference documents for transparent knowledge share.
- Partnered with editorial and legal to ensure content meets style and legal guidelines.
- Evaluated localized content from translation experts for over 14 markets.
- Developed new writing templates for readability.
Junior Content Writer
Google (Contract With Cognizant)
06.2018 - 08.2020
- Drafted and audited help page content for Google Ads Help Center and Google Merchant Center Help.
- Managed multiple projects involving product and program launches with tight deadlines.
- Submitted articles for localization in over 40 marketplaces and languages.
Education
Bachelor of Arts - English Composition
San Jose State University
San Jose, CA05.2018
Skills
- Content creation
- Clear technical documentation
- Content development strategy
- Effective communications management
- Collaborative stakeholder engagement
- Project management
- Content management systems
- Proficient in AP style
- Quality assurance audits
- Documentation management
- HTML
- Mentorship
Timeline
Senior Copywriter
Walmart
03.2024 - Current
Lead Technical Writer
TikTok
10.2022 - 03.2024
Copywriter
Amazon.com, Inc.
08.2020 - 08.2023
Junior Content Writer
Google (Contract With Cognizant)
06.2018 - 08.2020
Bachelor of Arts - English Composition
San Jose State University