Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

John Haslam

Linfield,Pa

Summary

Seasoned IT professional with exceptional leadership and project management skills. Specializes in planning and implementation. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Manager / Operations Site Support Lead

Wuxi Biologics
King of Prussia, Pa
04.2021 - Current
  • Facilitated procurement of electronic equipment such as computers, laptops and cellular devices
  • Enhanced knowledge management and facilitated effective knowledge transfer among colleagues
  • Providing appropriate response to incident severity and importance
  • Ensured proper ticket escalation in alignment with SLA's
  • Negotiation of ISP services
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Provided technical support to end users on a variety of issues.
  • Trained staff members on various aspects of computer usage and software applications.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Analyzed user needs and developed specifications for new systems or modifications.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Recruited, trained and supervised IT department staff.
  • Managed backup, user account and helpdesk systems.
  • Met with users, vendors and technicians to determine computing requiremen

Contractor at Premier Mutual Fund Company – TC Remote Support Team

CapGemini
Wayne, Pa
07.2018 - 04.2021
  • Coordinated successful resolution of teammates' remote work challenges during the pandemic
  • Supported crew members by addressing and resolving technical issues pertaining to desktops, laptops, and mobile devices.
  • Provided effective solutions for issues on macOS (Sierra, High Sierra, Mojave), Windows 10 and Windows 7 operating systems.
  • Performed the installation and configuration of multiple software applications for Clients, both on desktops and mobile devices.
  • Configured Workspace One and set up Intelligent hub, installed and configured Office 365 applications, and implemented Avaya telephony software.
  • Troubleshot Microsoft Office 365 and add-ins (e.g. Resource Scheduler) for seamless interoperability
  • Managed tickets efficiently within ServiceNow
  • Promoted effective communication and sharing of expertise among team members
  • Delivered suitable action based on the severity and significance of incidents
  • Managed the efficient escalation of tickets in adherence to SLAs
  • Kept clients informed about progress status updates throughout the entire process.

Network Solutions Engineer

Razor Technologies
Conshohocken, Pa
05.2016 - 05.2018
  • Implemented the replacement all levels of Clients network infrastructure, including switches, firewalls, and access points
  • Configure and Deploy equipment for multiple clients
  • Firewalls: (Cisco, SonicWall, Fortinet)
  • Switches: (Cisco, Brocade/Ruckus, HP, Fortinet)
  • Access Points: (Ruckus, Aruba, Cisco, Aerohive)
  • Remote setup and upgrades of client equipment
  • RF site surveys and heat mapping using Acrylic Wi-Fi Heatmaps
  • Documented network architecture for client projects with Visio 2016

IT Support Specialist / Executive Level Support

Airgas, Inc.
Radnor, Pa
02.2012 - 05.2016
  • Support C level executives providing white glove service
  • Onsite and offsite at executive homes
  • Laptop, Desktop, and Printer configuration
  • Mobile devices
  • Support divisions with helpdesk phone support, desk side support service for clients in multiple departments and offsite support for Safety, MGM, CAG, and Allentown location
  • Diagnose and repair complex interoperability issues for financial systems used with international bank certificates from Scotia Bank and LCL bank
  • Created and tested images for company wide deployment
  • Data recovery for forensic analysis, which was used as evidence for prosecution of offender
  • Setup and tested tablets, iPads, and HP convertibles for testing and proof of concept
  • Responsible for recovering needed data for legal matters, and corporate espionage investigations
  • Sarbanes –Oxley knowledge for IT issues
  • Digital forensics

Site manager/ Senior Help Desk Technician

MediMedia Inc.
Yardley, Pa
06.2010 - 02.2012
  • Responsible for supporting 3 divisions directly, local site, remote site, and international remote site
  • Indirectly responsible for supporting all company divisions
  • Provided helpdesk support level 1 & 2 for clients in multiple departments and international contractors
  • Relocated client’s machines and redeployed them based on planned project moves and business needs
  • Configured, deployed, and supported laptops, desktops, iPads and telecom equipment (Polycoms, Blackberry’s, and Android Phones)
  • Setup and deployed Avaya IP Phones for multiple departments

Education

Bachelor - Information Sciences and Technology

The Pennsylvania State University
Abington, PA
05.2009

Certificate - Simulation of a Hospital Management System

Hof University of Applied Sciences
Hof, Germany
03.2009

Diploma - Computer Networking And Telecommunications

CHI Institute
Southampton, Pennsylvania
01.2001

Skills

  • Network Switches (Cisco, Brocade, Fortinet)
  • Access Point Management (Cisco, Ruckus, Fortinet)
  • SonicWall NSA Firewalls
  • Cisco ASA / Meraki Firewalls
  • Fortinet Firewalls
  • Nessus vulnerability scanner
  • Team Collaboration
  • Technical Troubleshooting
  • Professional Demeanor
  • Software licenses and patches
  • Network troubleshooting
  • Heat Mapping
  • Network analysis
  • Team management
  • Training
  • Aternity Agent
  • Microsoft Office 365
  • Symantec Ghost 32
  • Symantec Management Agent
  • Symantec Backup server 2008
  • Exchange 2010
  • Cisco VPN AnyConnect
  • Fortinet FortiClient
  • Active Directory
  • JAMF Remote Pro
  • Windows 7, 8, 10
  • Windows Server 2012
  • Mac OS X / High Sierra
  • VMWare
  • Service Now

Certification

  • CCNA – Cisco Certified Network Associate
  • CCENT- Cisco Certified Entry Networking Technician
  • RASZA 200 - Ruckus Associate SmartZone Administrator
  • Wired Portfolio (ICX) - Ruckus Sales Engineer Pre-Sales Training
  • NSE 1 – Fortinet Network Security Expert
  • SPSP – Silver Peak SDWAN Professional

Affiliations

  • Volunteer Firefighter (CPR, First Aid, and AED Certified)
  • Podcast Host (founder, editor, host, writer) Come Walk With Me

Languages

Spanish
Limited

References

References available upon request.

Timeline

IT Manager / Operations Site Support Lead

Wuxi Biologics
04.2021 - Current

Contractor at Premier Mutual Fund Company – TC Remote Support Team

CapGemini
07.2018 - 04.2021

Network Solutions Engineer

Razor Technologies
05.2016 - 05.2018

IT Support Specialist / Executive Level Support

Airgas, Inc.
02.2012 - 05.2016

Site manager/ Senior Help Desk Technician

MediMedia Inc.
06.2010 - 02.2012

Bachelor - Information Sciences and Technology

The Pennsylvania State University

Certificate - Simulation of a Hospital Management System

Hof University of Applied Sciences

Diploma - Computer Networking And Telecommunications

CHI Institute

Similar Profiles

CREATE PROFILE