John Haulk
Panama City Beach,FL
Summary
Customer Service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Successful record leading merchandising retail staff with a fortune 500 company through leading by example, coaching and training processes and procedures driving efficiency for front end associates.
Overview
14
14
years of professional experience
Work History
Department Manager - Specialty
Home Depot
01.2025 - Current
- Lead a team of associates in one or more specialty departments.
- Ensure customer satisfaction by maintaining in-stock conditions and well-organized displays.
- Drive sales by understanding product knowledge, promotions, and merchandising strategies.
- Train and develop associates to provide expert-level service in specialized categories.
- Coordinate with vendors or service providers for installations and project services.
- Manage inventory and ordering for my departments
HDE Resolution Supervisor
Home Depot
11.2020 - 01.2024
- Organize and supervise day-to-day operations and activities of a contact center team.
- Manage associate work assignments, met with vendors/business partners for updates and to strategize new business processes to streamline procedures.
- Manage divisional work assignments and assigned associates to multiple work streams as needed to support the business.
- Drive engagement by providing hands-on daily coaching to improve and maintain team performance through the Coaching for Growth model.
- Work with contact center managers to identify improvements and opportunities for contact center and staff efficiency.
- Manage conflict by serving as a point of escalation throughout ordering and reorder transactions and providing timely resolution.
- Lead weekly team huddles to provide business updates and drive engagement among the associates.
HDE Project Specialist
Home Depot
11.2018 - 11.2020
- Ordered materials based on measures received provided by field install team, monitoring work assignments, setting team metric goals, meet with vendors from different divisions to receive business updates and establish new processes to streamline workflows.
- Verified order accuracy using Lead management system and vendor website, sending adjustments as needed.
- Following up with vendors for ETA’s on products to meet deadlines
- Acting as liaison for field partners via email/phone to resolve issues and close projects.
HDE Installation Coordinator
Home Depot
08.2017 - 11.2018
- Maintained book of business portfolio of HDE services
- Point of contact for all field personnel including Installation managers, branch managers and customers
- Resolved scheduling conflicts while partnering with installers, vendors and branch managers to ensure an effective and orderly installation process for customers.
- Assisting other Installation Managers in areas when needed
Resolution Expeditor
Home Depot
10.2015 - 08.2017
- Taking inbound communication from customers via telephone, letters and e-mail
- Identifying root causes of customer issues and partnering with vendors and other Home Depot Personal to resolve issues.
- Following up with customers/vendors daily to ensure an effective communication and resolution process.
Domestics Department Manager
Walmart
01.2013 - 06.2015
- Work with Store manager and Assistant store management to plan merchandise placement and signage.
- Ensuring the department is accurately stocked, cleaned and system accurately orders correct products.
- Conducted safety walks around the department, Coached, trained and mentored sales associates.
Customer Service Manager
Walmart
11.2011 - 01.2013
- Coaching/Training staff on operation procedures and company services and policies.
- Investigated and resolved customer inquiries and complaints with empathy.
- Maintained team of upwards to 25+ associates daily to ensure effective front-end operations.
- Partnered with Store Manager and Asset Protection to ensure safety of associates and protection of theft.
Education
High School Diploma -
Mill Creek High School
Skills
- Efficient and reliable team player
- Exceptional communication skills
- Staff training/development
- Quick learner, positive attitude working well under pressure
- Team supervision
- Task delegation
- Work planning and organization
- Retail management
Awards
3 Homer Awards - Bronze Level, Exceptional customer service, Taking care of our people, Entrepreneurial spirit, 3 Homer Awards - Silver Level, Doing the right thing, Creating shareholder Value, Building Strong Relationships
Languages
English
Native or Bilingual
Timeline
Department Manager - Specialty
Home Depot
01.2025 - Current
HDE Resolution Supervisor
Home Depot
11.2020 - 01.2024
HDE Project Specialist
Home Depot
11.2018 - 11.2020
HDE Installation Coordinator
Home Depot
08.2017 - 11.2018
Resolution Expeditor
Home Depot
10.2015 - 08.2017
Domestics Department Manager
Walmart
01.2013 - 06.2015
Customer Service Manager
Walmart
11.2011 - 01.2013
High School Diploma -
Mill Creek High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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