John Hawkins
Grant,MI
Summary
Results-driven customer service lead with a proven track record of effectively multi-tasking and balancing customer needs with company demands. Skilled in building loyalty and long-term relationships with customers while consistently achieving sales goals. Seeking to leverage my experience and expertise in a challenging management role.
Overview
34
34
years of professional experience
Work History
Customer Account Specialist
Belk Logistics
Vancouver, WA
02.2001 - Current
- Delivering a wide variety of items
- Following delivery driving routes and time schedules.
- Loading, unloading, preparing, inspecting, and operating the delivery vehicle.
- Deliver a wide variety of items to different addresses and through different routes.
- Follow routes and time schedule.
- Load, unload, prepare, inspect, and operate a delivery vehicle.
- Ask for feedback on provided services, and resolve clients' complaints.
- Collect payments.
- Inform customers about new products and services.
- Complete logs and reports.
- Follow DOT regulations and safety standards.
Area Sales Lead
Meier & Frank
Portland, OR
06.1990 - 01.2015
- Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Direct the selling of goods and services by assigning territories, setting goals, and establishing training programs for the organization's sales representatives.
- Greeting customers, making them feel welcome, and providing a great shopping experience.
- Product knowledge: Being knowledgeable about Meier & Frank products, services, and loyalty programs.
- Sales: Recommending products, offering solutions, and closing sales.
- Merchandise presentation: Ensuring merchandise is presented well, priced correctly, and marked down accurately.
- Department recovery: Maintaining standards for the selling floor and fitting rooms.
- Using technology: Demonstrating proficiency with proprietary devices and applications.
- Meeting goals: Meeting personal and departmental sales, and Star Rewards goals.
- Working a flexible schedule: Being available for days, evenings, weekends, and holidays.
Multi-Store Manager
Blockbuster Video
Dallas, TX
01.2001 - 01.2007
- Recruite, selecting, training, and assigning employees. They also coach, counsel, and discipline employees.
- Manage operations: Ensuring the store runs efficiently and profitably. This includes scheduling and assigning employees, and organizing store operations.
- Manage budgets: Preparing and controlling the store's budget and analyzing variances.
- Manage inventory: Ensuring merchandise and marketing products are available in the store. They also perform spot inventory counts and checks.
- Manage security: Implementing security systems and measures to secure merchandise.
- Manage safety: Providing a safe and clean store environment for employees and customers.
- Manage compliance: Complying with legal requirements to maintain the store's stability and reputation.
- Manage customer service: Facilitating customer service.
- Manage sales: Meeting sales and financial goals.
Education
BA - Business Administration
University of Phoenix
Phoenix, AZSkills
- Deliveries
- Sales
- Customer Service
- Facilities
- Operations
- Janitorial
- Warehouse / Inventory
- Time Management
- Communication
- Teamwork
- Leadership
- Patience
- Enthusiasm
- Bank Deposits
Roles And Responsibilities
- Overseeing daily operations
- Traveling if necessary
- Managing staff
- Ensuring company compliance while providing exceptional customer service
- Analyzing financial data
- Identifying trends
- Developing strategies to improve company sales, teamwork standards, and performance
Leadership Experience
Successfully led teams to exceed sales goals while maintaining excellent customer satisfaction scores
Communication Skills
- Implemented company's sales and team building standards and procedures
- Used technologies that improved efficiency, customer service standards, and streamlined operations
References
Available upon request.
Timeline
Customer Account Specialist
Belk Logistics
02.2001 - Current
Multi-Store Manager
Blockbuster Video
01.2001 - 01.2007
Area Sales Lead
Meier & Frank
06.1990 - 01.2015
BA - Business Administration
University of Phoenix