Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Hawkins

Boone,NC

Summary

Dynamic Shipping Lead with proven expertise at Cheap Joe's Art Stuff, excelling in shipping operations and inventory management. Skilled in optimizing warehouse space and enhancing shipment accuracy, while fostering strong relationships with carriers. Adept at staff training and implementing quality control measures, ensuring product integrity and operational efficiency.

Overview

13
13
years of professional experience

Work History

Shipping Lead

Cheap Joe's Art Stuff
03.2019 - Current
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
  • Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Optimized warehouse space utilization, resulting in improved organization and increased storage capacity.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Handled day-to-day shipping and receiving overseeing more than 250 packages per day.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Conducted research to address shipping errors and packaging mistakes.
  • Proficiency in use of ShipVia and NetSuite shipping programs.

Manager

Cookies and Cream
08.2014 - 03.2019
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Assisted with hiring, training and mentoring new staff members.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Completed point of sale opening and closing procedures.
    • Rotated merchandise and displays to feature new products and promotions.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Supervised guests at front counter, answering questions regarding products.
    • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
    • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
    • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Manager/Customer Accounts Coordinator

Aaron's Sales and Lease
11.2012 - 08.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed accounts to retain existing relationships and grow share of business.
  • Make phone calls and in field contacts with delinquent customers and counsel on timely lease agreement payments.
  • Check off-cycle reports, investigate and determine best option for bringing customers back to on-cycle.
  • Run and manage NSF check reports.
  • Maintained proper inventory reports and ensure proper rotation of inventory.
  • Help sales and delivery departments with daily sales and delivery time.
  • Daily deposits.
  • Store opening and closing duties.

Education

Bachelor of Theology - Theology/Biblical Studies

Covenant Theological Seminary
North Little Rock, AR
05.1992

Skills

  • Shipment verification
  • Loading and unloading
  • Labeling accuracy
  • Shipping operations
  • Shipment checks
  • Warehouse safety
  • Shipping and receiving
  • Shipping documentation
  • Forklift operation
  • Warehousing operations
  • Heavy lifting
  • Warehouse software systems
  • Packing equipment operation
  • Pallet jack use
  • Barcode scanning
  • Handheld scanners

Timeline

Shipping Lead

Cheap Joe's Art Stuff
03.2019 - Current

Manager

Cookies and Cream
08.2014 - 03.2019

Sales Manager/Customer Accounts Coordinator

Aaron's Sales and Lease
11.2012 - 08.2014

Bachelor of Theology - Theology/Biblical Studies

Covenant Theological Seminary

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