Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

John James Haydock

Morecmbe,Lancashire

Summary

Accomplished professional with extensive expertise in customer relationship management systems and operations management. Demonstrates proficiency in the Microsoft Office Suite, budgeting and financial planning, and recruitment oversight. Highly organised with a strong focus on attention to detail, confidentiality maintenance, and quality assurance. Adept at client account management and professional correspondence, ensuring efficient record-keeping and database administration. Committed to delivering exceptional customer service while maintaining discretion and confidentiality. Career goals include leveraging leadership skills to enhance organisational efficiency and drive results.

Overview

2026
2026
years of professional experience
9
9
years of post-secondary education

Work History

Travel agent

NFU Mutual
Lancaster, Lancashire

Coordinated excellent to existing Insurance Clients from non-farming backgrounds.

Generated new business in expanding sectors

QA administrator, Advocate, RH interviewer

Grahams Consultants
Morecambe, Lancashire
08.2023 - Current

QA administration for Regulation 44 reports. Client management. Email and telephone enquiries. Use of Dropbox, Microsoft Office suite including Word and Excel.

Advocate for children in care. Return Home interviewer for Children in care. DBS cleared and on update service.

Resolved minor technical issues swiftly avoiding unnecessary delays in workflow by resetting and augmenting an internet based phone service.

Improved record keeping system with attention to detail and thoroughness. Cross checking information and dates with Children's Home and Regulation 44 visitors.

Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.

Director

Bourne Brothers Development Ltd
Lancaster , Lancashire
10.2019 - 01.2024

Fostered a positive work environment, increased employee morale. Small team management incorporation sales targets and HR.

Implemented operational changes for improved efficiency to enhance the business model and increase productivity

Oversaw financial planning.

Initiated business development activities, expanded client base.

Directed team to deliver high-quality sales and customer service in VCTs.

Director

Ask Insurance Services Ltd
Carnforth, Lancashire
05.2017 - 03.2019

Maintained and grew an Insurance Broker business

Initiated business development activities, expanded client base.

Director

Burton and Fisher Insurance Services
Morecambe, Lancashire
06.2014 - 05.2017

Set up Insurance Brokerage in line with a Financial Services company

Agent/Sales Associate

NFU Mutual
Lancaster, Lancashire
07.2008 - 04.2014

Started as associate to generate new business in non farming sector for commercial insurance

Tracked sales progress regularly; addressed any issues that arose promptly.

Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients in line with the ethos of NFU Mutual.

Provided excellent customer service to existing database of clients

Estate Agent - Various roles

Various
Morecambe and Lancaster, Lancashire
03.1997 - 07.2008

Worked for various estate agents starting as a sales negotiator, progressing to valuer, then senior sales negotiator, manager and dual manager with oversight of two offices.

Education

GCSEs - Maths, English, English literature, Chemistry, Physics, Modular Science, History, Geography, French

Morecambe High School
Morecambe
09.1983 - 06.1989

A-Levels - History and General Studies

Morecambe High School
Morecambe
09.1988 - 06.1991

Skills

  • Customer relationship management systems
  • Microsoft office suite proficiency
  • Discretion and confidentiality
  • Recruitment oversight
  • Budgeting and financial planning
  • Attention to Detail
  • Operations management
  • Database management
  • Confidentiality maintenance
  • Results-driven
  • Telephone etiquette
  • Highly organised
  • Reporting and documentation
  • Record-keeping
  • Database administration
  • Professional correspondence
  • Autonomous
  • Organisation and prioritisation
  • Maintaining office records
  • Time efficiency
  • Customer Service
  • Leadership skills
  • Interpersonal communication
  • Product knowledge
  • Client account management
  • Quality Assurance
  • Microsoft Office Suite

Affiliations

  • Older doting father trying to balance fatherhood with a love of sport, musical theatre, music, general fitness and occasional acting

References

References available upon request.

Timeline

QA administrator, Advocate, RH interviewer

Grahams Consultants
08.2023 - Current

Director

Bourne Brothers Development Ltd
10.2019 - 01.2024

Director

Ask Insurance Services Ltd
05.2017 - 03.2019

Director

Burton and Fisher Insurance Services
06.2014 - 05.2017

Agent/Sales Associate

NFU Mutual
07.2008 - 04.2014

Estate Agent - Various roles

Various
03.1997 - 07.2008

A-Levels - History and General Studies

Morecambe High School
09.1988 - 06.1991

GCSEs - Maths, English, English literature, Chemistry, Physics, Modular Science, History, Geography, French

Morecambe High School
09.1983 - 06.1989

Travel agent

NFU Mutual
John James Haydock