Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

John Hayes

Maumee,OH

Summary

Result driven professional with over 30 years of Management and professional human resources experience. Strong collaborative and relationship building expertise. Excellent mentoring and training skills in relation to retail and service environments. Ability to work with multiple levels of personnel to plan and achieve strategic goals and objectives. Successful at identifying and developing talent internal and external to the organization. Use of servant leadership skills in the development and mentoring of future leaders.

Overview

41
41
years of professional experience

Work History

Director of Operations

Hana Group.
Philadelphia, PA
10.2021 - Current
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Delegated work to staff, setting priorities and goals.
  • Promoted products, increasing customer base and market share.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.

CLUB MANAGER

Sam's Club
Holland, OH
04.1999 - Current
  • 200+ Associates; 130,000 Square Foot Facility Supervise and develop 7 exempt reports.
  • Market club of the year 2006 and 2011 Club manager of the Year 2007.
  • Manage store financials, including $115 Million in Annual sales, additional Membership Revenue of $2,600,000 and an expense budget of $8 Million.
  • Championed Sam's Club cultural initiatives with new hires.
  • Continued Growth of Engagement Score.
  • Developed 9 co-managers who progressed to become successful club managers.
  • Developed 29 hourly associates to management positions.
  • Doubled not only sales but over all profitability of location in first 5 years.
  • SIFE business advisor for 5 years; helped increase student involvement each year.
  • Current member of Springfield Local Schools Business advisory commission.
  • Seat on Springfield Township advisory commission for business and community growth.
  • Toledo Public Schools Challenge student instructor.
  • Strong relationship with area chamber of commerce and local business community.
  • Developed strong relationships with all school districts in local of store and out laying communities.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Multi unit Market Fresh Manager temporary position 2007. responsible for fresh operations in 11 clubs.

Fresh Manager

06.2007 - 09.2007
  • For Market 81.
  • Responsible for fresh operations in 11 clubs for Market 81.

CLUB MANAGER

Sam's Club
Port Huron, MI
01.1998 - 04.1999
  • Improved operations by working with team members and customers to find workable solutions.
  • 130+ associates; 140,000 square foot facility
  • Supervised 6 exempt reports
  • Achieved units first million dollar sales week
  • Over $500,000 profit improvement.

ASSISTANT MANAGER

01.1991 - 01.1998
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Membership Manager in opening new location. Lead initial marketing efforts of a new Sam's Club.
  • Lead onboarding hiring manager for 120 new associates.
  • Operations manager in newly acquired Sam's Club from Pace warehouse club. Introduced financials ,policies and expectations of Sam's Club.
  • 3 year systems trainer for the clubs in Michigan.

USMC

USMC, United States Marine Corps Reserves
05.1982 - 08.1985

Skills

  • Operations excellence
  • Team management
  • Management training & leadership programs
  • Succession planning
  • Legal compliance
  • Hazardous waste compliance
  • Member relations management
  • Merchandising planning and execution
  • Inventory controls
  • Financial budgeting and management
  • Conflict resolution
  • Troubleshooting
  • Team building

Affiliations

  • Member, Small Business Association (2008 - present)
  • Leader Teacher 2008
  • SERV Save certification 2011
  • Walton Institute of Retailing 2002
  • ISO (increasing Sales Operationally) 1998
  • American Legion Member
  • Springfield Local Leadership council
  • Springfield Township JEDZ zoning board

Timeline

Director of Operations

Hana Group.
10.2021 - Current

Fresh Manager

06.2007 - 09.2007

CLUB MANAGER

Sam's Club
04.1999 - Current

CLUB MANAGER

Sam's Club
01.1998 - 04.1999

ASSISTANT MANAGER

01.1991 - 01.1998

USMC

USMC, United States Marine Corps Reserves
05.1982 - 08.1985

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John Hayes