Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Hays

Indianapolis,IN

Summary

Dependable service worker, successful in providing quick, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

7
7
years of professional experience

Work History

Server/ Bartender

La Margarita
05.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Flagg Ranch
04.2022 - 10.2022
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Event Server/ Bartender

Basin Harbor Club
03.2021 - 10.2021
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Helped organize and manage successful events with attendance of over Number people.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Oversaw event operations to keep running smoothly.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.
  • Collaborated with vendors to secure necessary event services and supplies.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Monitored operations by writing daily reports and maintaining accurate sales records.

Bartender

The Vault
01.2025 - Current


  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Education

American History

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Working in a Fine Dining Setting With Extensive Menu Knowledge
  • Building Menus and Cocktails Based On Guests Requests
  • Suggestive Selling
  • Product Ordering
  • Forecast Preparation
  • Anticipating Guest Needs
  • Liquor, Beer and Wine Knowledge
  • Clear and Effective Communication
  • High-Volume Environments
  • Maintaining a Clean Work Space
  • Complex Problem-Solving

References

Harry Webler: Mentor and Operating Partner

The Vault

Coworker

317-313-3158


Brooke Taylor: Commodore Bar Manager

Former Coworker

317-604-8184


Macy Brown: Management @ Meridian Hills Country Club

Former Coworker

317-628-1289

Timeline

Bartender

The Vault
01.2025 - Current

Server

Flagg Ranch
04.2022 - 10.2022

Event Server/ Bartender

Basin Harbor Club
03.2021 - 10.2021

Server/ Bartender

La Margarita
05.2018 - Current

American History

Ivy Tech Community College of Indiana

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