John Healey, Jr.
Nampa,ID
Summary
Results-driven Transportation Manager with a proven track record in logistics coordination and supply chain management. Achievements include driving route sales optimization, enhancing customer satisfaction scores, and achieving award-winning performance through strategic planning and operational efficiency improvements. Expertise in problem resolution and process optimization has led to reduced costs and strengthened customer relationships. Committed to delivering exceptional service while fostering a culture of safety and continuous improvement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dedicated Transportation Manager
Midwest Motors express
Bismarck, ND
01.2023 - Current
- Monitored driver performance and compliance with safety regulations.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Investigated customer complaints related to freight damage or late deliveries.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Directed investigations to verify and resolve customer or shipper complaints.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
- Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
- Managed accurate inventory of transportation equipment and assets, ensuring optimal availability and utilization.
- Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Ensured strict compliance with federal, state, and local transportation regulations, avoiding fines and penalties.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Customer Service Representative
HILL'S PET NUTRITION, INC.
Topeka, KS
01.2006 - 02.2020
- Manage a customer base of over 100 across Idaho and Oregon, overseeing route service, customer service, product merchandising, space management, relationship building, product returns/redemptions, manifest/delivery documentation, and DOT/vehicle logs.
- Analyze operations data and identify service gaps, inefficiencies, to reduce costs, improve service levels, and drive productivity.
- Maintain a pulse on competitive trends to promote and merchandise products and services.
- Built strong, meaningful relationships with DVMs, vet techs, end users, and internal customers.
- Achieved and sustained zero customer complaints over 12 years, dramatically rectifying previously low customer satisfaction scores by building trust and closeness, as well as improving overall performance.
- The route was turned around in disarray, with a high level of customer complaints through personal customer contact and a full operational overhaul.
- Improved on-time delivery, accuracy, turnaround time, shipment visibility, and transit time.
- 100% safety record utilizing the Move Smart Principles and Smith System Keys.
- Increase in-store presence and market leadership for all products by building strong relationships with customers, and through merchandising, endorsements, new product launches, and account-specific strategies.
- Opened a direct communication channel between the third-party warehouse distributor (3PL) and the company, building relationships with key decision-makers, ensuring intact products, and on-time delivery.
Co-Owner & Manager
WASH-PRO, LLC
Nampa, ID
01.2003 - 01.2005
- Launched and led a power washing services company
- Spearheaded daily operations, budgeting, sales/marketing, contracts, customer service, and team building, training, and leadership
- Built business plan
- Bootstrapped idea to start-up in just 90 days
- Within 18 months of launch, drove sales from zero to $80K annually
- Sold company above market value
Territory Route Manager, Bulk Manager, Merchandiser Supervisor, Cold Drink Representative
SWIRE COCA-COLA, INC.
Meridian, ID
01.1996 - 01.2000
- Promoted and managed route sales and bulk delivery functions simultaneously
- Executed all aspects of product sales for 60-70 accounts per week
- Handled all sales, merchandising, POS marketing, and store displays
- Managed product ordering, inventory levels, and product quality
- Supervised 25-30 merchandising and bulk teams, focusing on sales and customer engagement
- Improved route efficiency and reduced standard loads 80% through route optimization, process improvements, and driver training
- Lifted customer satisfaction scores to 95% (up from ~80%) by improving delivery efficiency and customer service
- Redesigned merchandiser routing and realized significant efficiency increases and labor-based cost savings
- Increased account sales year over year and always-exceeded monthly sales goals 5-15%
- Developed new warehouse loading procedure that reduced labor hours and costs
- Cultivated loyal customer relationships
- Provided product information and training to customer personnel
- Researched customer business needs, evaluated market trends, and developed mix of products/services to meet needs
Education
Master of Business Administration - Organizational Leadership
GEORGE FOX UNIVERSITY
Newberg, OR12.2013
Bachelor of Arts - Management & Organizational Leadership
GEORGE FOX UNIVERSITY
Newberg, OR12.2011
Skills
- Route Management & Optimization
- Lift Truck Equipment Operation
- Inventory Management
- Customer Service and Education
- Class A CDL
- DOT Medical Card
- Freight billing
- Project Management
- Six Sigma techniques
- Safety and vehicle maintenance scheduling
- Transportation and Logistics Operations
- Operational streamlining
- Staff Training & Supervision
- Department of Transportation Laws
- Reporting and documentation
- Budget Management
- Contract Negotiations
- Effective Communication
- Customer Focus
- Relationship Builder
- Shipping cost reduction
- Safety regulations implementation
- Performance maximization
- Dispatch operations
- Schedule control
- Staff recruitment
- DOT-compliant record-keeping
- Driver monitoring
- Documentation
- Dispatch management
- Business Acumen
- Material Handling
- Freight Management
- Team building
- Transportation management systems
- Problem-solving aptitude
- Driver hiring
Certification
- Green Belt, Six Sigma
Accomplishments
- 2013 Truck Rental and Leasing Excellence Award
- 2015 Truck rental and Leasing Excellence Award
References
References available upon request.
Timeline
Dedicated Transportation Manager
Midwest Motors express
01.2023 - Current
Customer Service Representative
HILL'S PET NUTRITION, INC.
01.2006 - 02.2020
Co-Owner & Manager
WASH-PRO, LLC
01.2003 - 01.2005
Territory Route Manager, Bulk Manager, Merchandiser Supervisor, Cold Drink Representative
SWIRE COCA-COLA, INC.
01.1996 - 01.2000
Master of Business Administration - Organizational Leadership
GEORGE FOX UNIVERSITY
Bachelor of Arts - Management & Organizational Leadership
GEORGE FOX UNIVERSITY
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