Summary
Overview
Work History
Education
Skills
Timeline
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John Heathcock

Morganton,WV

Summary

With a proven track record at Frescos Cocina Mexicana, I excel in operations management and customer satisfaction, significantly reducing turnover through effective team management and complaint resolution. Skilled in inventory control and fostering staff relationships, I drive efficiency and service excellence, ensuring adaptability to meet business goals.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Class B Delivery Driver

Lowes Home Improvment
02.2018 - 03.2020
  • Demonstrated adaptability by adjusting to unexpected traffic conditions or weather challenges during deliveries.
  • Collaborated with dispatchers to ensure timely communication of any delays or changes in delivery schedules.
  • Completed daily maintenance checks on assigned vehicles to ensure optimal performance during deliveries.
  • Ensured compliance with all applicable local, state, and federal regulations related to commercial vehicle operation and cargo transportation.

General Manager

Shortys Pizza
06.2013 - 06.2017
  • Hired, coached and trained staff. Monitored performance and offered mentoring to junior team members.
  • Worked directly with guests and staff to maximize customer satisfaction, streamlined procedures and boosted bottom line profitability.
  • Managed scheduling for employees to ensure optimal productivity .
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency'

Service Manager

Frescos Cocina Mexicana
10.2006 - 06.2012
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained extremely low turnover through motivating leadership and employee support

Assistant Manager

Cabela's
05.2004 - 10.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Science - Business Administration And Management

Raritan Valley Community College
Somerville, NJ

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Passion for customer satisfaction
  • Complaint resolution
  • Staff scheduling
  • Food service background
  • Adaptable

Timeline

Class B Delivery Driver

Lowes Home Improvment
02.2018 - 03.2020

General Manager

Shortys Pizza
06.2013 - 06.2017

Service Manager

Frescos Cocina Mexicana
10.2006 - 06.2012

Assistant Manager

Cabela's
05.2004 - 10.2006

Associate of Science - Business Administration And Management

Raritan Valley Community College

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John Heathcock