Summary
Overview
Work History
Education
Skills
Timeline
Generic
JOHN HEIM

JOHN HEIM

BUZZARDS BAY,MA

Summary

Dynamic Food and Beverage Manager with over 17 years of extensive expertise in retail and inventory management within the fine dining sector. Proven ability to lead teams effectively, develop and implement standard operating procedures, ensure compliance, and maintain rigorous quality control. Committed to crafting innovative strategies that elevate service delivery and enhance dining experiences while upholding the highest standards of professionalism and customer service. Recognized for a passion for excellence that drives operational success and fosters a culture of continuous improvement.

Overview

17
17
years of professional experience

Work History

Client Services Manager

Eagle Eyes Transport
08.2021 - Current
  • Responsible for all elements on incoming client scheduling requests, including adding, changing and removing scheduling requests from customized operation software system
  • Managed workflow in a leadership role between the clients, warehouse, sales and dispatch
  • Managed and maintained a smooth workflow between dispatch and vehicles in the field
  • Streamline client scheduling operations and lead cross-functional teams to optimize workflow between dispatch, sales, and warehouse departments
  • Implement customized operational software solutions while maintaining seamless communication between field vehicles and dispatch operations
  • Drive operational excellence through strategic workflow management and client service optimization, enhancing interdepartmental coordination
  • Orchestrate support staff activities and client billing processes while ensuring high-quality service delivery and operational efficiency

Wholesale & Transportation Manager

Alternative Compassion Services, Inc.
11.2018 - 05.2020
  • Coordinated and facilitated all the wholesale and home delivery transactions and operations
  • Created and implemented all Standard Operating Procedures, company policies and ensured adherence to all state compliance regulations
  • Coordinated deliveries with internal and external distribution channels
  • Coordinated available inventory and fulfillment times for wholesale purchase and patient home delivery orders
  • Fulfilled wholesale purchase orders through METRC state compliant software
  • Completed inventory procedures using electronic tracking system (BioTrack THC) and respond to any discrepancies by notifying Director of Operations and investigating reasons for any discrepancies
  • Reviewed inventory in BioTrack and METRC systems to ensure accuracy and compliance
  • Ensured inventory counts are being performed on schedule with acceptable results, and the proper documentation being executed, filed, and emailed to wholesale vendors
  • Entered lab and required testing information set by Massachusetts CCC into inventory software system
  • Accepting and preparing deliveries on METRC, the state mandated inventory tracking system
  • Ensured proper licensure was in place and current for all wholesale vendors
  • Prepared products for wholesale distribution and home deliveries. (METRC labeling)
  • Assisted management in investigating discrepancies

Dispensary Manager

Alternative Compassion Services, Inc.
05.2018 - 11.2018
  • Coordinated and facilitated all the retail transactions and operations
  • Ensured the safety and satisfaction of all patients and employees. Delivering exceptional patient service by observing, listening, interacting and following up with patients to ensure satisfaction and issue resolution
  • Maintained a clean and safe environment for all employees and patients
  • Provided positive and constructive feedback to help employees meet expectations and goals
  • Liaised with law enforcement, local and state officials, vendors, and local community outreach
  • Created and implemented all Standard Operating Procedures, company policies and ensured staff adhere to practicing all state compliance regulations and guidelines. Maintained compliance with all company policies and procedures, including inventory reporting, employee reporting, patient reporting and packaging
  • Inspired staff to deliver the highest level of patient service and experience. Created a patient-centric environment resulting in a memorable positive patient experience; building patient retention, strong relationships, and company knowledge and loyalty

Food & Beverage Director

Kingsbury Club & Spa
07.2008 - 05.2018
  • Responsible for all aspects of the food and beverage daily operations, ordering and inventories, booking and hosting functions, managing the bar, dining room and the summer snack shack located at the outdoor pool, hiring and training of staff, scheduling, participation in the club’s manager on duty rotation, scheduling of all social events as well as private functions, booking live entertainment and tending bar

Education

High School Diploma -

Suffolk University
Boston, Massachusetts
06.1997

Skills

  • Inventory Management
  • METRC
  • BioTrack THC
  • Compliance
  • Team Leadership
  • Operations Management
  • Client Services
  • Scheduling
  • SOP Development
  • Staff Training
  • Quality Control
  • Cultivation
  • Retail Management

Timeline

Client Services Manager

Eagle Eyes Transport
08.2021 - Current

Wholesale & Transportation Manager

Alternative Compassion Services, Inc.
11.2018 - 05.2020

Dispensary Manager

Alternative Compassion Services, Inc.
05.2018 - 11.2018

Food & Beverage Director

Kingsbury Club & Spa
07.2008 - 05.2018

High School Diploma -

Suffolk University

Similar Profiles

CREATE PROFILE