John Heintzrlman
Citra,Florida
Summary
At Martin's Family Appliance Center, I excelled in enhancing operational efficiency and customer satisfaction, notably through implementing a new inventory management system and fostering strong supplier relationships. My expertise in technical sales knowledge and exceptional after-sales communication skills led to significant improvements in service delivery and parts management, contributing to increased store revenue.
Overview
2025
2025
years of professional experience
Work History
Counter Sales
Martin's Family Application Center
- Contributed to the development of new processes or systems that enhanced overall operational efficiency within the counter sales department.
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
Service Writer
Martin's Family Appliance Center
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Shipping and Receiving
Martin's Family Application Center
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Managed shipping and receiving processes efficiently, verifying incoming shipments against purchase orders and invoices.
- Facilitated smooth shipping and receiving processes by properly organizing incoming materials and preparing outgoing shipments for transport.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
Parts Specialist
Martin's Family Appliance Center
10.2017 - Current
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts from various distributors to fulfill demands.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Stocked and managed stock of parts.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained extensive understanding of common problems and methods for repair.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained clean and neat parts counter and sales floor.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Increased store revenue by cross-selling products and upselling services to customers.
Education
High School Diploma - Basics
Dunnellon High School
Dunnellon, FL05.1985
Skills
- Harmony and Counterpoint
- Ticket Sales Management
- Counter-IED Training
- After-sales communication
- Inside sales
- Technical sales knowledge
- Counter restocking
Timeline
Parts Specialist
Martin's Family Appliance Center
10.2017 - Current
Counter Sales
Martin's Family Application Center
Service Writer
Martin's Family Appliance Center
Shipping and Receiving
Martin's Family Application Center
High School Diploma - Basics
Dunnellon High School
Similar Profiles
Cory BowlinCory Bowlin
Appliance Sales Specialist at Martin's Family ApplianceAppliance Sales Specialist at Martin's Family Appliance
Emily KempEmily Kemp
Sales Associate at Martin's Family ClothingSales Associate at Martin's Family Clothing
KOLE MONELOKOLE MONELO
Office Coordinator at Rigo Martin's Family DentistryOffice Coordinator at Rigo Martin's Family Dentistry
KIMBERLY VIALKIMBERLY VIAL
Teacher at Marion County Public SchoolsTeacher at Marion County Public Schools
Iritza S. Martinez PizarroIritza S. Martinez Pizarro
Teacher at Future Stars and Kid City USATeacher at Future Stars and Kid City USA