Summary
Overview
Work History
Education
Skills
Timeline
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John K Heiserman

Nortonville,KY

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

10
10
years of professional experience

Work History

Manager

Walmart
03.2016 - 11.2024
  • I was assigned and worked every area of the store (Frontend, Fresh, Grocery, Consumables, Apparel, Tire and Lube, Overnight).
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

General Merchandise Support Manager

Walmart
04.2015 - 03.2016
  • In charge of the General Merchandise side of the store, an hourly manager for the entire store
  • Fostered a collaborative work environment by encouraging open communication among team members to share ideas and best practices.
  • Optimized employee scheduling to ensure adequate staffing levels during peak business hours.
  • Improved store sales performance through effective merchandising strategies and visual displays.
  • Evaluated competitor offerings to identify potential opportunities for growth and differentiation within the market.
  • Oversaw the execution of planograms, ensuring product placement aligned with corporate guidelines for optimal sales results.

Cashier

Walmart
03.2015 - 04.2015
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associates - Arts

Hopkinsville Community College
Hopkinsville, KY
05-2010

Skills

  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Operations management
  • Strategic planning
  • Shift scheduling
  • Budget control
  • Business planning

Timeline

Manager

Walmart
03.2016 - 11.2024

General Merchandise Support Manager

Walmart
04.2015 - 03.2016

Cashier

Walmart
03.2015 - 04.2015

Associates - Arts

Hopkinsville Community College

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John K Heiserman