John Helton
Fayetteville,TN
Summary
Accomplished Operations Manager with a proven track record at Telegenix Fiber Splicing and Aerial Construction, enhancing operational efficiency and team leadership. Excelled in strategic planning, budget management, and fostering client relationships, achieving significant improvements in performance outcomes. Skilled in MS Office and adept at empowering staff, consistently delivering projects within financial constraints.
Overview
39
39
years of professional experience
Work History
Operations Manager
Telegenix Fiber Splicing and Aerial Construction
05.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Network Manager
AT&T Communications
01.2012 - 05.2021
- Coordinated with other IT departments to ensure efficient allocation of resources for optimal network performance.
- Directed acquisition, installation and testing of network hardware.
- Led the migration from legacy systems to cloud-based infrastructure for improved scalability, flexibility, and cost efficiency.
- Increased network reliability by conducting regular audits, identifying vulnerabilities, and recommending corrective actions.
Operations Supervisor
West Corporation
01.2007 - 02.2011
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Operations Supervisor
City of Huntsville, Alabama
01.1986 - 01.2007
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Education
Associate of Arts - Business Administration And Management
Calhoun Community College
Tanner, AL05-1986
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Project management
- Policies and procedures implementation
- Performance monitoring
- Staff development
- Customer relationship management
- MS office
- Goal setting
- Interpersonal communication
- Client relationships
- Strategic planning
- Project management abilities
- Budget development and management
- Data analysis
- Forecasting and scheduling
- Performance reporting
Timeline
Operations Manager
Telegenix Fiber Splicing and Aerial Construction
05.2021 - Current
Network Manager
AT&T Communications
01.2012 - 05.2021
Operations Supervisor
West Corporation
01.2007 - 02.2011
Operations Supervisor
City of Huntsville, Alabama
01.1986 - 01.2007
Associate of Arts - Business Administration And Management
Calhoun Community College
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