John Hemhauser
Cromwell,CT
Summary
Adept at leading high-volume service teams at Nopa, I excel in problem-solving and team leadership, enhancing dining experiences through efficient operations and superior customer service. My proactive approach in training staff and managing conflicts has significantly boosted customer satisfaction, leveraging skills in POS systems and fostering a collaborative environment.
Overview
11
11
years of professional experience
Work History
Lead Server/ Bartender
Nopa
01.2014 - 08.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Education
Associate of Arts - Hospitality Administration And Management
City College of San Francisco
San Francisco, CA05.2014
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- Employee Training and Development
- Sales Techniques
- Full Service Dining
- Conflict Management
- POS Systems
- Teamwork and Collaboration
Timeline
Lead Server/ Bartender
Nopa
01.2014 - 08.2024
Associate of Arts - Hospitality Administration And Management
City College of San Francisco