John Henderson
Senior Operations Manager
Birmingham,AL
Summary
Strategic and customer-focused operations leader with over 15 years of experience driving efficiencies, enhancing customer satisfaction, and achieving remarkable results. Adept at managing large teams, optimizing processes, and fostering a culture of continuous improvement. Proven track record of success in leading operations across multiple sites, with a keen ability to develop and empower high-performing leaders.
Overview
17
17
years of professional experience
Work History
Senior Operations Manager
Amazon
8 2020 - Current
- Spearheaded operations within a 1 million square foot facility, achieving a 67% reduction in serious incident rates and a 3% decrease in recordable incidents year-over-year.
- Led regional planning for Amazon Prime Day and Peak seasons across 5 sites, resulting in a 7% increase in volume year-over-year.
- Implemented continuous improvement projects leading to a 42% enhancement in indirect utilization and establishing new standards for network-wide utilization.
- Recognized as the most improved site for quality improvement out of 91 sites.
- Orchestrated holiday planning for Q4 2021, driving a 5.5% year-over-year improvement in bottom-line functions.
- Managed a team of 30 salaried leaders and 3,000 associates, with a focus on leadership development and promotion.
- Directed various projects including Ship Sorter Expansion, Virtual Touchpoint on Flats Induct installation, and Universal Pallet Project, resulting in top rankings in the network.
- Elevated shipdock metrics from 39th to top 5 in the network and ranked #1 in the North East region.
- Trained and guided team members to maintain high productivity and performance metrics.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
Process Engineer
Amazon
08.2019 - 08.2020
- Recommended and implemented safety procedures and process improvements for new Amazon Robotics launches, resulting in enhanced safety and productivity.
- Submitted 80 continuous improvement ideas to optimize future launches and standardize processes across the network.
- Established partnership within the network to develop standardized checklists for inbound process managers across all Amazon Robotics Centers.
- Led continuous improvement initiatives using A3 Process, resulting in enhanced productivity and quality within the fulfillment center.
- Provided technical assistance to production team when issues arose.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Participated in project reviews to enable ongoing status tracking and reporting.
Operations Manager
Amazon
05.2016 - 08.2019
- Led all departments within the fulfillment center, achieving record-breaking shipping volumes during peak seasons.
- Developed and mentored a team of up to 12 area managers and 1,000 hourly associates, fostering a culture of innovation and excellence.
- Implemented quality control policies and standard work procedures to ensure consistency and compliance.
- Proactively identified and led process improvement initiatives using Lean tools, resulting in improved customer satisfaction.
- Partnered with other managers to share best practices and drive productivity across shifts and the network.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Store Manager (STL: Store Team Leader
Target
07.2012 - 05.2016
- Mentored, trained, and recruited a team of 150-210 associates.
- Managed 7 salaried assistant managers and oversaw daily operations of a $42 million store.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured customer and team satisfaction while maximizing profits and integrating new processes seamlessly.
- Tracked overall store performance, implemented process improvements, and spearheaded community outreach efforts.
- Assisted with hiring, training and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Executive Team Leader, Remodel
Target
10.2011 - 07.2012
- Hired and trained 60 new team members.
- Named top performing ETL for consecutive quarters and maximized profits with efficient project completion.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Coordinated schedules and completed remodel projects on time, increasing store service scores.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Executive Team Leader, Logistics
Target
01.2009 - 09.2011
- Recognized as top executive in service and district ETL of the Year.
- Studied data to identify trends and patterns in transportation activity.
- Led a 60-person team for daily logistics operations, managing scheduling, freight flow, and inventory.
- Supported disaster relief efforts in Tuscaloosa, AL, ensuring store recovery post-tornado.
Executive Team Leader, Hardlines
Target
05.2007 - 12.2008
- Managed sales floor operations with annual sales between $25-30 million.
- Provided training, feedback, and follow-up to hourly managers and team members, achieving top ETL status and district HIPO recognition.
- Developed comprehensive training programs for new hires, ensuring rapid integration into the team and accelerated productivity levels.
- Enhanced customer satisfaction through the effective management of team members and ensuring exceptional in-store experiences.
- Conducted regular performance evaluations of team members leveraging insights to implement targeted development plans for individual growth.
- Optimized store layout for better merchandise visibility, leading to increased impulse purchases and higher average transaction values.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Arts: Public Administration -
Auburn University
Auburn, AlabamaSkills
Strategic Planning & Execution
Team Leadership & Development
Budgeting & Financial Management
Customer Experience Enhancement
Process Improvement & Optimization
Recruitment & Talent Acquisition
Effective Communication
Award-Winning Performance
Inventory Management Expertise
Problem-solving abilities
Workforce Planning
Staff Management
Logistics Management
Performance Improvement
Analytical Thinking
Multitasking
Operational Excellence
Scheduling
Logistics
Interpersonal Communication
Budget Development
Professionalism
Timeline
Process Engineer
Amazon
08.2019 - 08.2020
Operations Manager
Amazon
05.2016 - 08.2019
Store Manager (STL: Store Team Leader
Target
07.2012 - 05.2016
Executive Team Leader, Remodel
Target
10.2011 - 07.2012
Executive Team Leader, Logistics
Target
01.2009 - 09.2011
Executive Team Leader, Hardlines
Target
05.2007 - 12.2008
Senior Operations Manager
Amazon
8 2020 - Current
Bachelor of Arts: Public Administration -
Auburn University