Summary
Overview
Work History
Education
Skills
Timeline
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John Hengst

John Hengst

Manufacturing Engineer
Peoria,AZ

Summary

Highly knowledgeable and results-driven professional looking to join an organization with the passion to make a difference. I am a professional who possesses inspirational leadership and a flexible mindset. Extremely skilled in identifying opportunities, potential future risks, as well as creativity in formulating timely solutions. Excellent communication and people skills are evidenced by the ability to establish and maintain rapport with clients and staff. Accustomed to utilizing diverse sales tactics to ensure sale quotes are met. Strong ability to build enthusiasm, able to relate and work well with both internal and external customers. I am known for motivational skills and flexibility in handling different challenges with ease. Comfortable in working within fast paced environments with the ability to think quickly and logically.

Knowledgeable [Desired Position] with background in managing regional sales teams and driving market expansion. Expertise in developing strategic sales plans and fostering client relationships, leading to significant territory growth. Demonstrated ability to mentor sales teams and enhance their performance through effective leadership and communication.

Sales professional prepared for role with robust background in driving regional sales growth and fostering client relationships. Proven track record of implementing strategic sales plans and achieving targets. Known for strong team collaboration, reliability, and adaptability to changing market conditions. Skilled in leadership, communication, and strategic planning.

Overview

33
33
years of professional experience

Work History

Manufacturing Engineer

Moog Space and Defense
06.2020 - Current
  • Research and qualify new equipment purchases. This included SMT, AOI, Reflow Oven, and Selective solder machine.
  • Write production travelers for both EM and Flight assemblies.
  • Manage qualification programs for new product manufacturing processes.
  • Perform Calibration and PMs on all manufacturing equipment. This includes Juki screen printer, selective solder machine, and pick & place machines. Yamaha S-10 pick & place machine. MB Tech NC 25 batch cleaner. Nikon X-Ray machine, Rehm vapor-phase reflow oven, and Ultimaker S5 3D printer.
  • Design, fabricate and test custom tooling using SolidWorks CAD software, 3D FDM and resin printers.
  • Interface with product design, Systems test, Product management to help with product manufacturing and process development.
  • Program and run all the manufacturing machines on the production floor. This includes Juki screen printer, selective solder machine, and pick & place machines. Yamaha S-10 pick & place machine. MB Tech NC 25 batch cleaner. Nikon X-Ray machine, Rehm vapor-phase reflow oven, and Ultimaker S5 3D printer.
  • Develop new and improved current manufacturing processes to improve efficiency and productivity.
  • Write new manufacturing standard operating procedures (SOP’s). Train Moog employees on new SOP’s
  • Major Accomplishments
  • Given the responsibility to research, test and qualify new machine purchases.

Regional Sales Manager

Trans-Tec America
12.2018 - 04.2020
  • Manage the Western Region of the US. Territory includes California, Oregon, Washington, Idaho, Utah, Colorado, Nevada, New Mexico, and Arizona.
  • Managed five different Rep firms. This included account activity, sales quotas, quoting, commissions, and lead generation.
  • Maintained accurate customer account records. This included quotes, account visits, project status, and product sales.
  • Worked closely with the engineering, parts and service departments to ensure customer needs were satisfied.
  • Prepare monthly and quarterly sales reports and submit your findings and analysis to senior management.
  • Serve as the point of contact with customers in my region.
  • Develop and foster relationships with luminary accounts and other key customers (e.g., Corporate Accounts), reps/affiliates, and vendors.
  • Collaborate with partner companies to help develop sales and marketing strategies.
  • Performed sales presentations for a wide variety of manufacturers and their products. These included: Government, Military, Medical, Communication, and Commercial.
  • Managed the Western Region Training and Demo center.
  • Visited customer accounts to ensure all needs were met and satisfaction levels were achieved.
  • Educating sales team with presentations of strategies, seminars and regular meetings
  • Work closely with the marketing department to develop new campaigns to create new opportunities.
  • Coordinate, set-up and attend regional trade shows.
  • Major Accomplishments
  • Promoted from Service Engineer to Regional Sales manager after 3 months on the Job.

Regional Sales Manager and Channel Partner Manager

Inovaxe Inc.
02.2018 - 12.2018
  • Promote our product lines by coordinating with territory reps and media relations teams.
  • Selling through partner organizations to end users in coordination with partner sales resources.
  • Establish partnerships and relationships in order to implement strategic and tactical plans.
  • Create sales goals for each territory salesperson and communicate them to senior management.
  • Visit accounts and perform performance improvement assessments. This was done by evaluating the production process, give recommendation, and help production management in implementing the plan. This plan consists of production scheduling, material management, employee training, and machine uptime and performance.
  • Managing a sales team in order to maximize sales revenue and meet or exceed corporate set goals.
  • Listen to Rep Sales Managers and determine their needs.
  • Maintain accurate records including CRM data, sales activity, reports, and expenses.
  • Prepare monthly and quarterly sales reports and submit your findings and analysis to senior management.
  • Serve as the point of contact with customers in my region.
  • Manage sales schedules effectively and efficiently cover territory.
  • Inform senior management of any discrepancies or issues with sales team goals and results.
  • Coordinate, set-up and attend regional trade shows.
  • Educating sales team with presentations of strategies, seminars and regular meetings.
  • Ensure partner compliance with partner agreements.
  • Proactively recruit new qualifying partners.
  • Work closely with the marketing department to develop new campaigns to create new opportunities.
  • Work as the Service Manager for the Western and Central regions of the US and Mexico.
  • Train customers on products, both hardware and software.
  • Major Accomplishments
  • Developed channel partners with Panasonic, Hanwha, Aegis, Yamaha, and Universal Instruments

Engineering Team Lead

Panasonic Factory Solutions
12.2015 - 02.2018
  • Visit major accounts to access, analyze, and improve production SOP’s, efficiency, and Productivity.
  • Manage the engineering team to provide technical expertise to all groups within PFSA and externally to customers.
  • Responsible for technical expertise internally & externally
  • Support all safety programs and OSHA compliances to ensure a safe work environment for all employees located at the Buffalo Grove facility.
  • Manage application engineer support to customers and sales.
  • Develop new revenue opportunities to achieve budget targets while balancing sales support to provide extreme customer satisfaction.
  • Manage the engineering team with the highest standards, which includes hiring and engineering team development.
  • Develop an environment inside the engineering group of continuous improvement (Kaizen).
  • Manage Cloud 9 facility (Panasonic Tech Center) Pick & Place, SPI, AOI, Screen Printer, reflow, Material Management.
  • Manage customer demonstrations.
  • Practice Lean Manufacturing principles and guidelines. Support and promote continues process improvement initiatives. Lead 5S initiatives and other good manufacturing practices.
  • Provide engineering expertise in design and operation of machine-related software and hardware.
  • Responsible for application engineering tasks related to Panasonic software which supports both through hole and surface mount equipment.
  • Provide pre-sales support, post-sales support, and solutions product development.
  • Manage the Technical writing for industry trade journals and conferences.
  • Technical presentations at technical review meetings
  • Machine evaluations involving onsite support, component evaluations, and testing.
  • Major Accomplishments
  • Promoted to engineering manager after two years of employment.
  • Developed a 5-S program that minimized inefficiencies and maximized productivity.

Sr. SMT Software Support Engineer

Fuji America
07.2013 - 12.2015
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  • Reporting network operational status by gathering prioritizing information.
  • Working with the sales department and customer to determine the best software options for the customers application.
  • Filing reports regarding product problems with Fuji Japan
  • Training new department employees
  • Researching technical issues
  • Managing and processing customer orders
  • Walking customers through solutions
  • Reviewing product change requests
  • Database creation - Oracle and SQL (Real or Virtual hardware)
  • Knowledge of Server 2012, 2008, 2003, Windows 7, Windows 8, Windows 10, and XP
  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP
  • Major Accomplishments
  • Assigned to all new product and beta installations.
  • Achieve Senior status after only one year on the job.

Director of Career Service

Charter College
01.2009 - 01.2013
  • Develop and maintain relationships with employers for the purposes of externship/internship and job placement of graduates.
  • Developed a strategic innovative system implementing staffing and recruiting processes to create a staffing agency mentality within my career service department.
  • Review forecasts and determine productivity requirements to produce results.
  • Oversee all department functions, including managing and mentoring the staff of Career Services Personnel.
  • Organize job fairs both off-site and on campus, attend outside job fairs, invite employers to speak in classrooms, and arrange on-campus interviews.
  • Assist in completion of feasibility studies for proposed new programs.
  • Special projects as assigned by Campus President and Corporate Director of Career Services.
  • Oversee and monitor the development of job orders from employers, the presentation of graduates’ resumes, scheduling of interviews, and follow-up with employers and graduates; all resulting in successful placement of graduates.
  • Timely completion and submission of all required reports for Campus President, accrediting agency, and state licensing board.
  • Recommend changes to current programs and ideas for new programs to Campus President.
  • Visit Care providers to evaluate if they meet the requirements for externship and internship placement of students and graduates.
  • Serve as a liaison between the care provider and the student or graduate by processing all requests to and from the students, graduates and the care providers to ensure all required educational criteria is met.
  • Monitor and evaluate staff to ensure all database entries are completed correctly and in a timely manner.
  • Major Accomplishments
  • First individual in company history to reach senior level in the first year of being hired.
  • Multiple Star performer awards
  • Came on board as Director and took a department that was only achieving 32% placement rate and through innovative program development was able to raise the placement rate to 72%.
  • Help campus become campus of the year in only its third year in business.

Project and Contract Sales Manager

Assembléon USA - IBS (Install Base Solutions)
01.2003 - 01.2009
  • Responsible for aftermarket sales of software, hardware, and service contracts
  • Manage Sales, Service, and Contract projects for the Americas (Canada, USA, and Mexico). Includes: Management of contract account, manage bids, terms and conditions, and product specifications
  • Designs, coordinates and communicates deliverables per client and Company specifications.
  • Develop total installation cost estimates.
  • Direct and manage company’s Performance Improvement Program, this included Prepare presentations, proposals and sales quotes, evaluate equipment, project management, as well as visitation to customer sites to assess the customers entire manufacturing production lines.
  • Identified KPI’s, bottlenecks and inefficiencies; execute strategic plans using Lean Manufacturing, Six Sigma and TPM methodologies to increase profitability and overall efficiency.
  • Responsible and accountable for the coordinated management of new product launch, including multiple related projects directed toward strategic business and other organizational objectives.
  • Working understanding of SMT procedures and requirements.
  • Comply with applicable regulations and client guidelines for design of project documentation and records.
  • Major Accomplishments
  • Improved National contract sales for small, medium and large customer accounts 500% in five years.
  • Lead in formulating, and executing start-up idea of the Performance Improvement Program into a multi-million-dollar revenue-generating program.
  • Consistently met yearly sales quota 5 years in a row
  • Only department to meet 2008 sales numbers.

Service Manager

Assembléon USA - Pacific Area Service Manager
01.2000 - 01.2003
  • Lead and manage all service functions for assigned Region for Customer Services including full P/L responsibilities.
  • Ensure Region is staffed appropriately; hire, develop, and manage the FSE’s to achieve the highest possible levels of productivity and performance.
  • Set-up and coordinated trade shows.
  • Develop and foster relationships with luminary accounts and other key customers (e.g., Corporate Accounts), reps/affiliates, and vendors. Manage inventories, receivables, facilities, headcount, equipment, etc., in a manner that balances customer requirements with business needs for optimizing financial performance.
  • Provides current and new product training to worldwide customers, sales and customer service.
  • Establish a systematic course of performance management for self and team members to assure accomplishment of specific objectives and raise the Region to a “world-class” level.
  • Coordinate between Assembléon and partner OEM’s to assure equipment installations were performed correctly and on schedule. These OEM’s included DEK, MPM, Conceptronics, Heller, BTU, Camalot, Yes Tech and more.
  • Major Accomplishments
  • Established the highest customer satisfaction rating in the company.
  • Establish the Pacific Area Territory into a world class region.

Senior Customer Service Engineer

Assembléon USA
01.1993 - 01.2000
  • Perform installations, modifications, preventive and corrective maintenance and repair service of Philips/Assembléon SMT equipment and their associated peripherals at customer site locations, including software modification and development.
  • Provides technical support to sales worldwide per assigned product line..
  • Provide total account management to assigned accounts.
  • Perform on-site process, software, equipment, and maintenance training.
  • Mentor newly hires engineers.
  • Major Accomplishments
  • Assigned to all new equipment beta installations.
  • Achieved highest level of service engineer status.
  • Multiple instant quality awards.

Education

Bachelor's degree - business / organizational Innovations

University of Phoenix

Associate of Applied Science - Electrical Engineering Technologies

Heald College
San Jose, CA

Certificate - Management Program

University of Wisconsin-Madison School of Business

Certificate Program - 5 Stars of Service Success Program

Ford Motor Co.

Skills

  • Result-driven professional with first-rate skills in directing complex, multi-site programs and projects
  • Proven ability to deliver substantial revenue, productivity, and quality improvements through innovative process strategies
  • Excellent communication and people skills are evidenced by the ability to establish and maintain rapport with clients and staff
  • Extensive Manufacturing experience Experience ranging from Service (Hardware and Software), Engineering, Applications, Management, and Sales
  • Strong ability to build enthusiasm, able to relate and work well with diverse people, and communicate as a trainer I am known for motivational skills and flexibility in handling different challenges with ease
  • Gather information from customers that will advance the sales process and provide feedback to further enhance the product and understand the marketplace
  • Use an ERP system to prospect, source, research, generate, and qualify leads, referrals, customers, and opportunities
  • An ability to bring together diverse individuals and build a strong cohesive performing team
  • Ability to maintain high customer satisfaction through professionalism and job performance
  • Extensive knowledge in electronic component and package design
  • Efficient in SQL, Oracle, Windows 10, 8, 7, and XP, Microsoft Word, Excel, Power Point, Office Project professional, SolidWorks CAD, NetSuite ERP, and Sugar ERP
  • Proficient in Panasonic DGS and PanaCIM, Fuji Flexa and Fujitrax, Inovaxe InoAuto SW, and Yamaha P-Tools
  • SMT Machine knowledge: Juki, Philips/Assembléon, Yamaha, I-Pulse, Fuji, Iemme, Panasonic, and Inovaxe
  • Manufacturing Experience
  • NPI Experience
  • SMT Manufacturing Experience
  • AOI Experience
  • Sales & Marketing
  • Six Sigma/Lean Manufacturing
  • Time Management
  • Performance Management
  • Leadership and Team building
  • Quantitative / Risk Analysis
  • Collaborative skills
  • Presentations to Key Accounts
  • Competitive Sales Negotiation
  • Market Analysis & Penetration
  • Cost reduction and avoidance
  • Analytical & Critical Thinking Skills
  • Quality Control & Process Improvement
  • Maintenance experience
  • Field Support
  • Material Management
  • Strong team player
  • Sales leadership
  • Customer service
  • Strategic planning
  • Business development and planning
  • Sales expertise
  • Deal closing
  • Relationship selling
  • Account development
  • Training and mentoring
  • Territory expansion

Timeline

Manufacturing Engineer

Moog Space and Defense
06.2020 - Current

Regional Sales Manager

Trans-Tec America
12.2018 - 04.2020

Regional Sales Manager and Channel Partner Manager

Inovaxe Inc.
02.2018 - 12.2018

Engineering Team Lead

Panasonic Factory Solutions
12.2015 - 02.2018

Sr. SMT Software Support Engineer

Fuji America
07.2013 - 12.2015

Director of Career Service

Charter College
01.2009 - 01.2013

Project and Contract Sales Manager

Assembléon USA - IBS (Install Base Solutions)
01.2003 - 01.2009

Service Manager

Assembléon USA - Pacific Area Service Manager
01.2000 - 01.2003

Senior Customer Service Engineer

Assembléon USA
01.1993 - 01.2000

Associate of Applied Science - Electrical Engineering Technologies

Heald College

Certificate - Management Program

University of Wisconsin-Madison School of Business

Certificate Program - 5 Stars of Service Success Program

Ford Motor Co.

Bachelor's degree - business / organizational Innovations

University of Phoenix

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John HengstManufacturing Engineer