John Henry

• Data-Driven Leadership: Utilized KPIs to monitor and enhance performance across sales, finance, and operations at three dealership locations, driving improvements in profitability and customer satisfaction.
• KPI & Performance Tracking: Established and tracked KPIs (e.g., PVR, sales conversion rates, customer satisfaction) to optimize processes, drive sales, and ensure operational efficiency across all locations.
• Financial Oversight: Managed P&L and financial statements for all three locations, performing regular financial analysis to ensure profitability and align with company goals.
• Sales & Profitability Analysis: Leveraged data analytics to forecast trends, adjust pricing strategies, and optimize inventory management, ensuring competitive positioning, and maximizing profitability across multiple markets.
• Operational Efficiency: Streamlined dealership operations using data-driven insights, reducing overhead, and improving performance, resulting in cost savings and enhanced gross profit.
• Team Development and Performance Management: Led and developed teams across three locations, tracking employee KPIs, implementing training programs, and providing leadership to improve individual and team performance, achieving sales and customer satisfaction goals.
• Budgeting and Cost Control: Developed and maintained budgets for each location, overseeing financial performance to ensure cost control and efficient resource allocation.

Key Achievements:

• Successfully managed operations across three locations (Portland, Gresham, Hendersonville), improving KPIs (e.g., PVR, sales conversion) through targeted strategies and process optimization.
• Delivered consistent financial growth across all locations by closely managing P&L, improving cost control, and implementing data-driven pricing strategies.
• Achieved sales and profitability goals by utilizing data analytics to refine operational processes, optimize inventory, and improve team performance at each store.
• Enhanced team performance and morale through KPI tracking, coaching, and development programs, leading to improved overall sales and customer satisfaction.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

• Franchise Transition & Market Growth: Led the transition from an independent dealership to a Mitsubishi franchise, using data-driven insights to increase sales and market share.
• Financial Management & P&L Oversight: Managed P&L, budgeting, and financial forecasting, utilizing data to ensure cost-efficient operations, and profitability.
• KPI & Performance Optimization: Leveraged data to monitor and improve KPIs across sales, service, and finance, driving enhanced performance and profitability.
• Customer Satisfaction: Used data to implement CSI improvement programs, boosting customer satisfaction, and loyalty.
• Sales & Marketing: Analyzed data to manage COOP funds and execute targeted marketing campaigns, increasing brand visibility and showroom traffic.
• Operational Efficiency: Streamlined service and parts operations through data-driven insights, improving service quality, and customer experience.
• Revenue Expansion: Identified and developed new revenue streams through data analysis, including vehicle customization, and extended warranties.
• Team Leadership and Development: Fostered a high-performance culture by using data to guide coaching, performance tracking, and recognition.
• Cost Control & F&I Optimization: Applied data to optimize F&I processes, increasing profitability per vehicle retailed (PVR), and implementing cost-saving initiatives.

Key Achievements:

• Transitioned the dealership to a Mitsubishi franchise, leveraging data-driven strategies to increase sales and market presence.
• Improved customer satisfaction and loyalty using insights from data to guide CSI programs.
• Maximized profitability by optimizing KPIs, pricing strategies, and COOP fund utilization through data analytics.
• Developed service and sales strategies to improve retention and revenue.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

• Sales Operations Leadership: Directed all aspects of dealership sales operations, from vehicle procurement to finance structuring, ensuring profitability, and customer satisfaction.
• Revenue & Market Growth: Increased market share through innovative sales strategies, seasonal campaigns, and targeted marketing efforts, driving consistent year-over-year growth.
• Team Development & Performance: Mentored and developed high-performing sales teams, improving closing ratios, customer service, and employee retention through targeted coaching and training programs.
• Streamlined F&I processes: Boosting profit per vehicle retailed (PVR).
• KPI & Sales Tracking: Monitored and analyzed sales KPIs, using data to adjust strategies, improve conversion rates, and boost overall sales performance.
• Directed cross-platform marketing campaigns: Leveraging COOP funding to optimize resource allocation.
• Vendor and lender relations: Strengthened relationships with lenders and manufacturers, negotiating favorable financing terms, and ensuring inventory replenishment to maintain cash flow and operational stability.
• Customer Engagement & Retention: Developed customer engagement strategies, including loyalty programs and personalized communication, driving repeat business, and improving customer satisfaction.
• Cross-Department Collaboration: Worked closely with the General Manager to align sales goals with dealership-wide strategies, ensuring cohesion, and operational efficiency across departments.
• Compliance & Operational Efficiency: Ensured sales department compliance with industry regulations, maintaining professionalism, and ethical standards while optimizing dealership operations.

Key Achievements:

• Led sales growth through targeted campaigns and strategic marketing, achieving consistent year-over-year revenue increases.
• Developed a comprehensive training program, improving sales conversion rates, and team performance across the dealership.
• Streamlined F&I processes, enhancing profitability per vehicle retailed (PVR), and optimizing financing strategies.

• Managed all dealership operations: Including sales, finance, inventory, and customer service.
• Streamlined processes: Improved profitability, and led vehicle procurement and pricing strategies.
• Developed customer engagement programs: Increasing repeat business, and loyalty.
• Negotiated financing deals: Maintained strong vendor and lender relationships.
• Led marketing campaigns: Organized sales events to drive traffic and revenue.
• Oversaw team operations: Delivering training sessions and fostering skill development.
• Managed P&L and financial operations: Ensuring profitability and efficiency.

Key Achievement:

• Successfully ran the dealership until its closure due to theft, transitioning to corporate roles with expertise in leadership and operations.

• Team Development and Performance: Led and trained high-performing sales teams, implementing structured coaching programs to drive sales and exceed targets.
• Loan Structuring & Profit Optimization: Enhanced loan structuring processes, ensuring financing solutions aligned with customer needs and lender requirements, boosting sales success.
• Sales Operations & Deal Structuring: Streamlined operations by personally desking 85-120 deals per month, optimizing transaction structures, and maximizing profitability through strategic financing.
• Lender Relationships & Financing: Cultivated strong relationships with lenders, ensuring seamless financing processes, and maximizing approval rates.
• Customer Retention: Developed customer retention processes, including follow-ups and post-sale communications, resulting in improved loyalty and repeat business.
• Market & Competitor Analysis: Analyzed market trends and competitor strategies, adapting sales approaches to stay competitive in the fluctuating automotive market.

Key Achievement:

• Played a key role in making Metro Auto Wholesale the number one used car dealer in Oregon, selling 450 to 550 pre-owned vehicles per month during my tenure.

• Career Progression & Leadership: Promoted from salesman to closer, and eventually to sales manager, consistently exceeding sales goals and driving a high-performance culture.
• Team Development and Training: Led training programs that enhanced team knowledge in loan structuring and closing strategies, fostering collaboration and high performance.
• Sales Performance: Regularly surpassed sales goals through tailored financing solutions, contributing to dealership success.
• Customer Relationship Building: Cultivated long-term customer relationships, ensuring satisfaction, and generating repeat business.
• Mentorship: Mentored new hires, providing guidance on key closing strategies, and ensuring their success within the sales team.

Key Achievement:

• Played a key role in increasing sales volume and enhancing customer satisfaction, contributing to the dealership's strong position in the competitive used car market.

• Top Sales Performance: Consistently ranked as the top salesman, surpassing sales targets and leading the team in vehicle sales.
• Customer-Centric Approach: Developed strong relationships with customers, providing personalized assistance and product recommendations, ensuring a high level of customer satisfaction, and repeat business.
• Product Knowledge: Demonstrated in-depth knowledge of inventory, features, and benefits of vehicles, enabling successful sales, and effective customer education.
• Negotiation Skills: Excelled in negotiation, consistently structuring deals that satisfied both customer needs and dealership goals.
• Team Collaboration: Contributed to a positive team environment, sharing sales techniques and strategies to improve the overall performance of the sales department.

Key Achievement:

• Consistently ranked number one in sales, achieving the highest volume of vehicle sales each month, and contributing significantly to the dealership's overall sales growth.