John. Henry
Orlando,FL
Summary
Dynamic security professional with extensive experience at Central Florida Expressway Authority, excelling in crisis management and team leadership. Proven track record in reducing theft incidents through vigilant surveillance and effective incident investigation. Skilled in developing security policies while fostering strong relationships with staff and law enforcement to ensure a safe environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Central Florida Expressway Authority
Orlando, FL
05.2016 - Current
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed security investigations and reported findings to client management.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Recorded daily security occurrences in site assignment log.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Trained security workers on site-specified procedures.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Managed security staff rotation for position coverage on breaks.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Assessed electronic security systems and reported malfunctions.
Master Certified Sales Consultant
Toyota of Orlando
Orlando, FL
03.2012 - 05.2016
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Utilized excellent negotiation skills to close deals effectively while maintaining a high level of client satisfaction.
- Developed a strong referral network, resulting in increased sales leads and repeat business.
- Implemented CRM systems for streamlined client management, improving organization and productivity within the team.
- Established trust with clients through consistent transparency, honesty, and professionalism during all interactions.
- Participated in industry events and conferences, expanding professional network and staying up-to-date on emerging trends.
- Worked closely with cross-functional teams to ensure seamless execution of sales initiatives from conception through completion.
- Exceeded sales targets consistently by employing persuasive selling techniques and in-depth product knowledge.
- Built long-lasting client relationships through effective communication and follow-up strategies.
- Mentored junior members of the sales team, sharing best practices for success in achieving goals.
- Organized regular training sessions for the sales team to keep them informed about new products or services as well as the latest industry trends, ensuring everyone stayed knowledgeable and prepared to address client questions effectively.
- Promoted products and services using upselling and other sales strategies.
Master Paint Producter/Quality Control Analyst
Color Wheel Paints
Orlando, FL
01.1997 - 03.2012
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
- Conducted data review and followed standard practices to find solutions.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Created testing protocols to be used across product lines.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted investigations into questionable test results.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed routine maintenance and calibration on testing equipment.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Developed and implemented procedures to meet product quality standards.
- Recorded and organized test data for report generation and analysis.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Combat Engineer
US Army
United States Of America
10.1986 - 10.1996
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Maintained 100% accountability of assigned equipment worth more than $1,000,000.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Supported infrastructure development projects, contributing to the stability of local communities in conflict zones.
- Assured mission success with accurate reconnaissance reports on enemy positions, terrain features, and obstacles.
- Trained in use of tear gas, passive ordnance, and explosives.
- Constructed durable bridges, roads, and field fortifications to facilitate troop movements and logistics support.
- Expedited troop mobility with well-executed breaching techniques for natural or man-made obstacles during missions.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Established secure perimeters around base camps to enhance force protection measures against potential threats.
- Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
- Operated surveillance radar, communication systems and identification equipment.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Maintained required level of proficiency in use of firearms.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Boosted morale and physical readiness by organizing and leading rigorous training sessions.
- Conducted demolition operations to eliminate obstacles, facilitating smoother mission execution.
Education
Associate of Applied Science - Reutilization Management
Harford Community College
Bel Air, MD02-1994
Associate of Applied Science - Management
Primary Leadership Development
Ft, Dix06-1992
High School Diploma -
OakRidge High
Orlando, FL06-1987
Skills
- Access control
- Security management
- Threat assessment
- Risk analysis
- Crisis management
- Incident investigation
- Surveillance systems
- Emergency awareness
- Emergency management
- Relationship building and management
- Punctuality
- Reliability
- Physical fitness
- Self-defense
- Emergency response
- Crime prevention
- De-escalation techniques
- Complex Problem-solving
- Hazardous material handling
- Vigilant and watchful
- Team leadership
- Coaching and mentoring
- Staff training
- Risk assessment
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Supervised team of 100 staff members.
- Achieved results by completing tasks and goals with accuracy and efficiency.
- Documented and resolved issues which led to results, daily operations, and policy changes.
- Resolved product issue through consumer testing.
- Achieved results through effectively helping with tasks, business personnel, and guest management.
Certification
Current D and G license
Assistant To K license/ training
Military Vet
Timeline
Security Officer Supervisor
Central Florida Expressway Authority
05.2016 - Current
Master Certified Sales Consultant
Toyota of Orlando
03.2012 - 05.2016
Master Paint Producter/Quality Control Analyst
Color Wheel Paints
01.1997 - 03.2012
Combat Engineer
US Army
10.1986 - 10.1996
Associate of Applied Science - Reutilization Management
Harford Community College
Associate of Applied Science - Management
Primary Leadership Development
High School Diploma -
OakRidge High
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