Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John-Henry Carstens

Louisville,KY

Summary

Forward-thinking professional offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building, and achievement of operational goals.

Overview

13
13
years of professional experience

Work History

Regional Depot Operations Manager

Atlas Copco
LOUISVILLE, KY
10.2020 - Current
  • Managing quotes, repair, and calibration of tools are completed in a timely manner to ensure customer satisfaction.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Managed scheduling, training and inventory control.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Performed cost analysis for various projects to determine budget requirements.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Technical Officer

Hepburn Bio Marine Care
11.2018 - 09.2020
  • Ship visits to implement products - developing and maintaining relationships with Ships' personnel / Ships Managers and owner / customers
  • Perform on board environmental and product use training
  • Travel on board the vessel to ensure correct procedural product use and consumption and annual audit
  • Fully Manage client accounts including varied analysis on product use / consumption etc
  • Liaise with Heads of Department on all environmental / and Technical Issues (Hotel Managers / Environmental Managers / Staff Captains / Chief Engineers) and Owners / Clients directly
  • Liaison with Logistics to ensure correct supply maintain regular monitoring equipment and products on vessels / rigs
  • Proactively monitor Consumption and implement consumption control for customers and troubleshoot any issues as they arise
  • Compile detailed reports on the current situation following each visit - providing Hepburn Bio Care with a comprehensive, true chronological history of the situation before the use of Hepburn, during set-up and normal use of the products following implementation
  • Manage and Ensure Product and Accessory deliveries are completed and carried out in line with requirements
  • Technical support visits for existing ship/ferry/yacht customers to include Engine / Deck training & Hotel personnel training as and when required
  • To comply at all times with safety / environmental and maritime guidelines
  • Develop further client base as directed by Global Senior Executive Manager / CEO
  • Liaise with Planning Dept., providing knowledge about ship situations, in order to identify any ship visits or sails which may be required.

Project Engineer (Contractor)

AHS Residential
07.2018 - 10.2018
  • Manage day to day preparation, review and submissions of submittals and RFI's on behalf of company
  • Responsible for quality control of product data received from subcontractors, Architectural and structural design conflict
  • Facilitate takeoffs as requested from procurement and subcontractors
  • Provide forensics - historical plan reviews based on design drawings
  • Coordinate and communicate requests with third party vendors, subcontractors and Owner's development team to expedite release of materials to jobsite
  • Preform review of contract agreements, scope of work inconsistencies for change orders
  • Quality control.

Development Project Manager

Granite Telecommunication
05.2017 - 05.2018
  • Identify client market strategies in order to develop sales growth opportunities and diversify the return of investments
  • Work with clients to efficiently resolve and address market growth deliverables and expectations
  • Responsible for high-volume clientele business agreements and negotiations
  • Present solutions and opportunities within a multi-departmental team
  • Cultivate and implement new sales initiatives and targets for future economic growth
  • Prepared weekly reports and customer related concerns to management.

Group Project Manager

Barton Associates
04.2017 - 04.2018
  • Coordinate the screening, interview and marketing processes to place healthcare professionals in specified field of practice
  • Promote strong relationships with clients to ensure smooth day-to-day operational business procedures
  • Manage established client portfolio and business providers while exceeding quarterly goals
  • Supervised the foundational training processes for new hire employees.

Chief Engineer

Yachting
F
08.2014 - 08.2016
  • Drafted reports summarizing project status updates for management review.
  • Ensured that safety protocols were followed at all times during engineering operations.
  • Developed quality assurance procedures to ensure compliance with industry standards.
  • Identified potential risks associated with engineering projects and created mitigation plans.
  • Researched new technologies to improve existing designs and create more efficient solutions.
  • Created and maintained detailed technical drawings and documents for new products, processes, and systems.
  • Participated in cross-functional meetings to discuss issues related to engineering operations.
  • Collaborated with other departments within the organization to meet shared objectives.
  • Evaluated current processes and developed actionable plans for improvement.
  • Developed and implemented comprehensive engineering plans to ensure successful project completion.

Project Engineer

SVK Holdings (ESKOM Medupi Power Station South Africa)
12.2011 - 08.2014
  • Led and facilitated the day-to-day transaction between boiler managers and steel erectors to ensure prompt project completion
  • Implemented project metrics to focus on cost effective and timely competitive results - Value Engineering
  • Responsible for all project logistics, procurement and deliverables
  • Produced financial feasibility analyses, engineering functions, project legal review and permitting
  • Ensured and mitigated risk assessments as required.

Education

Degree in Sport Law and Science from the Blue Bulls Academy -

University of Pretoria
Pretoria, South Africa
11.2010

Skills

  • Working in partnership
  • Managing a group
  • Setting goals
  • Ensuring targets are hit
  • Planning training
  • Revamping training department
  • Tracking metrics
  • Interviewing and screening
  • Working with logistics department
  • Team management
  • Customer service
  • Communication
  • Managing quotes
  • Repair and calibration
  • Ship visits
  • Client account management
  • Environmental and technical issues
  • Logistics coordination
  • Consumption monitoring
  • Report compilation
  • Product and accessory delivery management
  • Technical support
  • Safety compliance
  • Client base development
  • Planning and coordination
  • Quality control
  • Submittal and RFI management
  • Forensics
  • Coordination with vendors and subcontractors
  • Team Management
  • Production Documentation
  • Good Communication
  • Strong Work Ethic
  • Positive Attitude

References

References furnished upon request

Timeline

Regional Depot Operations Manager

Atlas Copco
10.2020 - Current

Technical Officer

Hepburn Bio Marine Care
11.2018 - 09.2020

Project Engineer (Contractor)

AHS Residential
07.2018 - 10.2018

Development Project Manager

Granite Telecommunication
05.2017 - 05.2018

Group Project Manager

Barton Associates
04.2017 - 04.2018

Chief Engineer

Yachting
08.2014 - 08.2016

Project Engineer

SVK Holdings (ESKOM Medupi Power Station South Africa)
12.2011 - 08.2014

Degree in Sport Law and Science from the Blue Bulls Academy -

University of Pretoria

Similar Profiles

CREATE PROFILE
John-Henry Carstens