JOHN HER

To ensure the satisfaction of customers or cilents

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Created and achieved product quality objectives and met product specifications.
• Fixed identified issues to increase productivity and boost workflows.
• Monitored process checks for proper completion and correct frequency.

ASSEMBLY PRODUCTS PRIOR TO CUSTOMER ORDERS.

INSPECT PRODUCT PRIOR TO FINAL PACKAGING

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Improved quality processes for increased efficiency and effectiveness.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Increased customer satisfaction through adherence to quality standards and customer requirements.

• Maintained neat and clean work areas to maximize efficiency and safety.
• Controlled costs by effectively managing supplies and labor hours.
• Kept team members on task with hands-on supervision and coaching.
• Trained team members to complete tasks such as [Task] and [Task] accurately and efficiently.

• Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
• Monitored testing processes, test development and user acceptance testing.
• Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
• Collaborated with development team and reviewed technical specifications to create testing programs.