- Woodworking
- Music
- Auto Repair/Restoration
John Herman
Ocala
Summary
Dynamic Service Supervisor at Cummins Sales and Service with a proven track record in complaint handling and emotional intelligence. Enhanced customer satisfaction through effective conflict resolution and team training. Skilled in multitasking and organization, ensuring a productive service department while fostering strong client relationships.
Diligent service supervisor with solid background in supervising service operations. Adept at optimizing workflows and fostering team collaboration to meet service standards. Demonstrated ability to handle complex service issues and ensure customer satisfaction.
Experienced with overseeing service operations and managing teams effectively, Utilizing strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
32
32
years of professional experience
Work History
Service Supervisor
Cummins Sales and Service
08.1993 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Maryvale
Buffalo, NY06-1983
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Excellent personal service experience
- Multitasking and organization
- Microsoft Excel
- Warranty service
- Document control
- Appointment scheduling
- Customer service
Interests
Timeline
Service Supervisor
Cummins Sales and Service
08.1993 - Current
High School Diploma -
Maryvale
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