John Herman III
BRIDGETON,NJ
Summary
Versatile and results-driven professional with extensive experience at Thomas Foods USA, adept in Quality Control and Customer Service. Excelled in fostering team collaboration and enhancing product reliability through meticulous quality inspections and effective problem-solving. Demonstrated proficiency in hazardous materials handling and bilingual communication, significantly improving workplace safety and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
04.2016 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Sanitation Worker
La Monica Fine Foods
11.2018 - 01.2019
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Car Lot Attendant
Vann Dodge Chrysler Jeep
02.2019 - 03.2019
- Supported sales team through effective collaboration, fostering strong working relationships that ultimately contributed to a higher overall sales performance.
- Assisted in establishing a welcoming environment for customers by ensuring all vehicles were well-stocked with promotional materials and information packets.
- Contributed to efficient operations by performing minor maintenance tasks on vehicles as needed, such as battery charging or tire inflation.
- Collaborated with service department for timely repairs or maintenance appointments, minimizing disruption to showroom presentation.
- Enhanced dealership appearance by regularly washing and detailing cars, contributing to a professional environment.
Repack Associate
Thomas Foods USA
03.2019 - 08.2020
- Maintained a clean and organized work environment, ensuring smooth workflow and minimizing errors.
- Assisted in training new Repack Associates, sharing best practices and techniques for efficient packaging.
- Demonstrated excellent time management skills by consistently meeting deadlines for assigned repacking tasks.
- Developed strong working relationships with colleagues, fostering a positive team environment that encouraged collaboration and shared learning opportunities.
- Reduced waste by carefully inspecting items before repackaging and addressing any quality issues.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Utilized adhesive labels and other materials to package items.
- Weighed packaged items to calculate total weight.
- Operated shrink wrap, banding and other wrapping machines.
Quality Control Warehouse Technician
Thomas Foods International
08.2020 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Developed and implemented quality control processes to meet product standards.
- Reported problems and concerns to management.
Education
High School Diploma -
Cumberland Regional Highschool
Bridgeton, NJ06-2018
Skills
- Customer Service
- Multitasking
- Reliability
- Safety Procedures
- Team building
- Conflict Resolution
- Professionalism
- Hazardous Materials Handling
- Record-keeping
- Physical Stamina
- Product identification
- Communication
- bilingual
Certification
- Hazard Analysis and Critical Control
Point (HACCP) Systems Training This course is recognized by the International HACCP Alliance as November 2024
Languages
Spanish
Limited Working
Timeline
Quality Control Warehouse Technician
Thomas Foods International
08.2020 - Current
Repack Associate
Thomas Foods USA
03.2019 - 08.2020
Car Lot Attendant
Vann Dodge Chrysler Jeep
02.2019 - 03.2019
Sanitation Worker
La Monica Fine Foods
11.2018 - 01.2019
Customer Service Associate
Wawa
04.2016 - 11.2018
High School Diploma -
Cumberland Regional Highschool