John Hernandez
Recruiter
Jersey City,NJ
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Language
Work History
Solution Sales Specialist
Verizon Wireless
Soho, NY
08.2021 - 08.2022
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Received multiple 5-star customer satisfaction rating through voice, chat and email communications
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Recruitor & Corporate Trainer
Shared Vision Executives
Jersey City, NJ
03.2020 - 07.2021
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed effective training manuals, modules and teaching aids.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted both phone, video, and face-to-face interviews with candidates
- Developed and implemented onboarding and orientation programs for new employees.
Sales Executive
Element 6
Bridgewater, NJ
04.2019 - 01.2020
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Bayonne High School
Bayonne, NJSkills
Microsoft Office Proficiency
Candidate tracking
Administrative skills
Outbound calling
Contract Negotiation
Training and mentoring
Team Building
Interpersonal Communication
Accomplishments
- Exceeded monthly quota 4 times.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Solution Sales Specialist
Verizon Wireless
08.2021 - 08.2022
Recruitor & Corporate Trainer
Shared Vision Executives
03.2020 - 07.2021
Sales Executive
Element 6
04.2019 - 01.2020
High School Diploma -
Bayonne High School