Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Hernandez

Las Vegas,NV

Summary

Seeking a challenging career where my years of knowledge and skill may be most effectively utilized with room for growth and advancement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Solutions Specialist

Cox Automotive
03.2024 - Current
  • Maintain my current book of business
  • Communicate with customers on pricing and current activity with offers and potential sale of there vehicles
  • Current book of business involves me working with 100 customers to maintain and retain them
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
  • Increased client retention through personalized attention and proactive problemsolving.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Escalated customer issues to management for appropriate action to be taken.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
  • Daily uses of sales force to dispatch cases as necessary

Motor Vehicle Inspector

ACV Auctions
03.2018 - 03.2024
  • Inspect current state of vehicle for auction
  • Frame inspections to confirm previous and current state of vehicle to update carfax reports for dealers
  • Off lease vehicle inspections for Honda and Chrysler
  • CPO certified for Chevy/GMC, ford,Honda and Porsche
  • Asset verifications
  • Work with salesforce and slack

Sales Representative

LKQ/Keystone Automotive Industries Inc.
08.2017 - 03.2018
  • Working with customers from body shops to regular walk-in customers helping them find aftermarket or recycled parts depending on there current jobs. Placing phone orders to working with will-call and helping with walk-ins.

Vehicle Inspector

ADESA
03.2016 - 07.2017
  • Oversee Marshling Yard
  • Shop, inspect, and take inventory of vehicles
  • Conduct frame checks on all vehicles
  • Prepare vehicles for body and detail work
  • Walk vehicles with reps
  • Update CRS

Store Manager

O'Reilly's Auto Parts
07.2007 - 01.2016
  • Ensures services are provided within projection plan and action plans developed and implemented to improve operational efficiencies
  • Ensuring and maintaining excellent customer service on a day to day basis
  • Oversees all Shipping and Receiving procedures daily
  • Inventory Control/Ordering merchandise
  • Safety Coordinator - Responsible for maintaining, promoting and sustaining a safe work environment while complying with all safety policies
  • Experience in labor relations, employee discipline, hiring and terminations
  • Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
  • Monthly performance evaluation of all team members
  • Preparation and participation in yearly store audit
  • Responsible for all cash handling, deposits, and reconciliation
  • Provides and promotes effective communication and maintains a positive work environment as a team
  • Oversees all day to day activity in store

Education

High School Diploma -

Del Sol High School
Las Vegas, NV
01.2010

Skills

  • Customer Service (10 years)
  • Employee Evaluation (2 years)
  • Management (5 years)
  • Merchandising (10 years)
  • Assistant Manager Experience 3 years
  • Store Management Experience (4 years)
  • Sales Management (10 years)
  • Load & Unload (10 years)
  • Retail Management (7 years)
  • Auto Estimating (8 years)
  • Leadership (10 years)
  • Retail Sales (10 years)
  • Goal setting and achievement
  • Client retention strategies
  • Spreadsheet tracking
  • Reporting and documentation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Team collaboration
  • Shipping and receiving
  • Money handling
  • Decision-making
  • Relationship building
  • Phone etiquette
  • Microsoft office
  • Customer relations
  • Data entry
  • Product knowledge
  • Task prioritization
  • Customer relationship management
  • Quality control
  • Customer retention
  • Document and records management
  • Order processing
  • Call center operations
  • Customer account management

Certification

Driver's License

Timeline

Customer Solutions Specialist

Cox Automotive
03.2024 - Current

Motor Vehicle Inspector

ACV Auctions
03.2018 - 03.2024

Sales Representative

LKQ/Keystone Automotive Industries Inc.
08.2017 - 03.2018

Vehicle Inspector

ADESA
03.2016 - 07.2017

Store Manager

O'Reilly's Auto Parts
07.2007 - 01.2016

High School Diploma -

Del Sol High School

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