John Hernandez
San Antonio
Summary
Results-driven professional with expertise in customer service and travel agency operations. Proficient in Sabre, E2, and Get There online booking systems, alongside strong skills in cash handling, ticketing, and invoicing. Effective communicator and collaborator, adept at fostering teamwork and leading initiatives.
Overview
33
33
years of professional experience
Work History
CWT Sato Travel
04.2006 - Current
- Enhanced user experience by assisting with E2 and Get There navigation.
- Resolved technical issues through effective problem-solving and quality control measures.
- Executed customer service duties while performing system administration tasks efficiently.
- Facilitated ticketing for airline and Amtrak reservations, ensuring accurate invoicing and processing.
- Managed travel orders, processing refunds and exchanges to meet client needs.
- Provided comprehensive travel consulting for government clients, securing air, car, hotel, and rail reservations.
Sales Associate
Dillard’s
10.2003 - 02.2006
- Achieved recognition as a top performer by consistently surpassing monthly sales quotas.
- Earned the Pace Setter Award for achieving outstanding sales results within the first year.
- Developed strong customer relationships, fostering loyalty and repeat business through exceptional service.
- Analyzed customer needs to provide tailored recommendations, enhancing the overall shopping experience.
- Collaborated with team members to strategize promotional efforts, driving increased foot traffic and sales.
- Maintained up-to-date knowledge of product offerings, ensuring informed customer interactions and support.
- Assisted in merchandising and store displays, contributing to a visually appealing shopping environment.
Director of Operations
Yanaguana Photography
11.1997 - 03.2003
- Earned multiple management promotions, showcasing leadership and adaptability in evolving company roles.
- Directed personnel hiring and training, ensuring team competence and operational efficiency.
- Supervised 40 employees and 7 supervisors, fostering a collaborative and high-performing work environment.
- Monitored equipment performance, ensuring consistent operation and adherence to safety standards.
- Facilitated duties and responsibilities, enhancing workflow and productivity across departments.
- Managed and optimized scheduling, improving resource allocation and operational effectiveness.
- Developed a preventive maintenance program, significantly reducing company operating costs.
- Collaborated on all company operations, contributing to strategic planning and decision-making processes.
Tour Guide/Ticketing Agent
Paseo Del Rio
11.1997 - 09.1997
- Served as a tour guide whose duties included driving and maintaining river barges and providing historical tours. I also served as a ticket agent handling large cash amounts, selling tickets, and providing great customer service.
Reservation Agent
Teleservice Resources
06.1993 - 10.1993
- Primary duty was selling airline reservations our primary client, American Airlines. Also provided fare quotes, modified reservations, and assisted customers by providing courteous and effective customer service with emphasis on recognizing customer needs.
Education
Diploma -
John Marshall High School
San Antonio, TX06.1993
Certificate - IT Network Security
Google IT
03-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Entry-level IT support
Timeline
CWT Sato Travel
04.2006 - Current
Sales Associate
Dillard’s
10.2003 - 02.2006
Director of Operations
Yanaguana Photography
11.1997 - 03.2003
Tour Guide/Ticketing Agent
Paseo Del Rio
11.1997 - 09.1997
Reservation Agent
Teleservice Resources
06.1993 - 10.1993
Diploma -
John Marshall High School
Certificate - IT Network Security
Google IT