John Herring
Satsuma,FL
Summary
At Walmart, as a Team Lead, I spearheaded initiatives that significantly enhanced team performance and customer satisfaction through expert coaching and strategic workflow improvements. Leveraging skills in problem-solving and performance monitoring, I led my team to exceed set targets, embodying professionalism and fostering a culture of safety and excellence.
Overview
12
12
years of professional experience
Work History
Team Lead
Walmart
05.2012 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in recruitment to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Education
General Education -
St Johns Adams
Miami, FL01.2006
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Production Monitoring
- Employee Evaluation
- Diversity and Inclusion
- Key Performance Indicators
- Equipment Maintenance
- Talent Acquisition
- Financial Acumen
- Problem-Solving
- Employee engagement
- Attention to Detail
- Team Supervision
- Team motivation
- Analytical Thinking
- Conflict Resolution
- Complex Problem-Solving
- Leading Team Meetings
- Giving Constructive Feedback
- Evaluating Employee Work
Timeline
Team Lead
Walmart
05.2012 - Current
General Education -
St Johns Adams