John Hersey
Manager
Punta Gorda,FL
Summary
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than 20 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Overview
32
32
years of professional experience
Work History
General Manager
Riviera Bar & Grill
Punta Gorda, FL
07.2020 - 01.2026
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Assistant General Manager
IHOP International House Of Pancakes
Naples, FL
03.2018 - 07.2020
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives by 10 %.
- Managed multiple priorities in fast-paced environment.
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
General Manager
Fuzzy's Taco Shop
Sarasota, FL
01.2017 - 03.2018
- Prepared program operating budgets, budget reports and other financial performance reports.
- Drove the short-term and advanced promotional planning processes.
- Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Assistant Manager
Domino's Pizza
Punta Gorda, FL
10.2012 - 08.2017
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Assigned employees to specific duties to best meet the needs of the store.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
General Manager
Applebee’s Grill + Bar
Punta Gorda, FL
03.1994 - 10.2012
- Prepared program operating budgets, budget reports and other financial performance reports.
- Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
- Reduced and controlled company expenses by controlling costs.
- Analyzed contract performance for bids, budgets and forecasts.
- Maintained up-to-date account distribution information.
- Exceeded sales goals by at least 10% for 8 quarters in a row.
Education
Serv Safe Certified
FloridaAssociate of Arts - Business
Santa Fe College
Gainesville, FL1984
Skills
- Customer-oriented
- Excellent customer service skills
- Goal-oriented
- POS systems
- Personnel development
- Detail-oriented
- Opening and closing procedures
Timeline
General Manager
Riviera Bar & Grill
07.2020 - 01.2026
Assistant General Manager
IHOP International House Of Pancakes
03.2018 - 07.2020
General Manager
Fuzzy's Taco Shop
01.2017 - 03.2018
Assistant Manager
Domino's Pizza
10.2012 - 08.2017
General Manager
Applebee’s Grill + Bar
03.1994 - 10.2012
Serv Safe Certified
Associate of Arts - Business
Santa Fe College