John Hertel
Brooklyn,NY
Summary
Friendly worker offering more than 4 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Office Coordinator
Academy Fire Life Safety
Lynbrook, NY
07.2021 - Current
- Monitored vendor accounts and product updates to verify competitive pricing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new employees on administrative procedures, company policies and performance standards.
Background Extra
Avoca Productions
New York, NY
01.2020 - 04.2020
- Captured audience by making audience laugh, cry and become excited, shocked and scared.
- Sang and danced as part of creative ensembles and troupes for dramatic and comedic performances.
- Met with production director to discuss required poses, movements and persona to be portrayed.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
Drink Sales /Vendor
JET Services
Elmont, NY
06.2015 - 06.2018
- Maintained positive relationships with customers through listening and communication.
- Immediately addressed problems with customers to promote speedy resolution.
- Communicated regularly with vendor manager for updates and changes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Cashier /Dairy Stocker
Keyfood Marketplace
Brooklyn, NY
01.2009 - 03.2012
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Checked and pulled defective or expired products from shelves.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Changed sales floor signs to show current pricing and support product promotions.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained fitness in order to move merchandise efficiently and safely.
- Performed inventory control, such as counting and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Unloaded daily delivery trucks using equipment such as forklift and U-boat platform trucks to quickly remove and stage products.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Telemarketer
Telemarketing
Brooklyn, NY
06.2006 - 08.2007
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Generated minimum of 15 new leads each day
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered questions with knowledgeable responses.
- Assisted with training and orientation of new employees.
- Provided information about available products and services including membership details and purchase advantages.
- Escalated concerns or problem calls to management staff.
Education
High School Diploma -
James Madison High School
Brooklyn, NY 09.2005 - 06.2009
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY 09.2009 - 08.2011
Skills
Accepts direction and coaching graciously
Timeline
Office Coordinator
Academy Fire Life Safety
07.2021 - Current
Background Extra
Avoca Productions
01.2020 - 04.2020
Drink Sales /Vendor
JET Services
06.2015 - 06.2018
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
09.2009 - 08.2011
Cashier /Dairy Stocker
Keyfood Marketplace
01.2009 - 03.2012
Telemarketer
Telemarketing
06.2006 - 08.2007
High School Diploma -
James Madison High School
09.2005 - 06.2009
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